Operations Training Lead

Job Description

Job Description

Description:

Join the Pack at Pet Food Experts!

With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide.

At Pet Food Experts (PFX), we do more than distribute the best pet products—we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we’re stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry.

If you're an animal lover with a heart for independent businesses and a drive for excellence, we want you on our team!

What You'll Do:

The Operations Training Lead is responsible for delivering a People-First approach in welcoming and assimilating all PFX New hires. As new hires progress through onboarding to position specific skills, the trainer will act as a mentor and coach to ensure that New Hires adapt to the PFX culture and expectations of productivity, accuracy and working safely at all times. Additional responsibilities include supporting the Operations Management Team with training and coaching other (more seasoned) warehouse personnel in the absence of management and when required by the Operations Manager. Instruction and training in warehouse production and equipment skills to operations employees will also be required.

• Oversee the company training program including New Hire Orientation, Standard Operating Procedures (SOPs) using training materials including the learning management system LMS) and equipment to meet project goals based on OSHA, company policies, company compliance, and facility guidelines.
• Conduct new employee warehouse walk-throughs and administer related paperwork.
• Train and certify employees on warehouse material handling equipment including Voice Pick Software, electric pallet jack, forklift and high reach truck and SOP’s, as required.
• Support development of training program/materials (including training manuals, and other educational materials) for conversion to Learning Management System (LMS) in collaboration with Training Administrator.
• Responsible to effectively teach, coach and mentor trainees and operations employees on responsibilities as well as safety practices, GMP (Good Manufacturing Practice) and Emergency Action Plan.
• Support the Operations Management Team in leading by example, motivating and inspiring the warehouse employees to maintain high performance, Customer satisfaction, and safety standards

What We're Looking For:

• Training Experience required
• Minimum 3 years’ equipment operation within warehouse environment
• Floater or Lead experience highly desired
• Experience developing, analyzing and measuring instructional training programs
• Ability to read, write and understand English, including identifying numbers
• Ability to communicate effectively, both orally and in writing
• Computer proficiency, Google preferred
• Ability to operate pallet jack, forklift and various warehouse equipment
• Knowledge of occupational hazards and safety precautions
• Knowledge of warehouse operations, preferably in a distribution environment
• Demonstrated teaching skills and proficiency in effective adult instructional techniques highly desired
• Strong attention to detail and good time-management with the ability to multi-task and follow up
• Work both independently with minimal supervision and collaboratively in a team environment
• Working in areas of hot, cold, and freezer environments will be required

Why You'll Love Working Here:

Pet People, First and Always: We’re a company built on relationships—both with our team and the independent pet community we serve.

• An Industry on the Move: With our recent expansion, we’re more connected than ever, creating career growth opportunities at every level.
• Culture of Care: From employee wellness to professional development, we invest in YOU.
• Fun & Furry Perks: Think company events, supportive colleagues, and a community that actually cares.

Schedule: Monday-Friday- Candidates must have open availability and be flexible with scheduling

Compensation: $22-$24 per hour

Pawsome Perks of Joining PFX:

• No Scheduled Weekends! – More time for family, adventures, or just lounging with your pets.
• Full Benefits Package – Medical, dental, and vision to keep you feeling your best.
• 401(k) with Employer Match – Because your future matters.
• Safety Footwear Reimbursement – We help keep your feet comfy and protected!
• Overtime Pay – Extra $$ for extra hours (because your time is valuable).
• Paid Holidays – Celebrate, relax, and recharge—on us!
• Employee Discounts on Pet Food & Supplies – Because your pets deserve the best, too!

*Any offers of employment are contingent upon passing a required background check

Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.