EDI Axway Support Specialist

Position: EDI Axway Support Specialist
Location: Conshohocken, Pennsylvania (4 days remote, 1day onsite) – Any nearby states will work
Duration: Contract
Pay Range: $35.20/Hr- $45.50/Hr
Must have: Axway B2B Integration, Axway Secure Transport, EDI Support, Axway API Management Platform
Nice to have : Scripting Languages (e.g., Python, Shell)
Monitoring tools like NewRelic, Splunk, Nagios
SOC2

Job Overview:
As an EDI Axway Support Specialist, you will play a critical role in managing Electronic Data Interchange (EDI) operations using Axway technology. This position involves supporting incident and change management activities, ensuring system stability, and collaborating with cross-functional teams to troubleshoot issues and implement changes. You will also focus on maintaining optimal performance of EDI systems and providing timely updates to stakeholders.

Responsibilities:

• Monitor and respond to EDI-related incidents promptly to minimize downtime.
• Analyze and troubleshoot issues within Axway systems, ensuring root cause analysis is performed and documented.
• Escalate critical issues to appropriate teams while maintaining ownership until resolution.
• Implement EDI configuration changes and partner setups following established change control processes.
• Collaborate with stakeholders to ensure changes are tested and deployed with minimal disruption.
• Use monitoring tools to proactively identify potential issues and address them before escalation.
• Perform routine maintenance and upgrades on Axway systems to ensure optimal performance.
• Act as a liaison between business users, trading partners, and IT teams to resolve EDI-related issues.
• Provide timely updates to stakeholders on incident status and resolution timelines.
• Maintain detailed documentation of incidents, changes, and system configurations.
• Generate regular reports on system performance, incidents, and changes for management review.
• Focus on thread and heap utilization of the application stack to ensure optimal performance without the need to scale.

Qualifications:

• 5+ years of experience in EDI support, preferably with Axway technology (e.g., Axway B2Bi, SecureTransport).
• Strong understanding of EDI communication protocols (e.g., AS2, FTP, SFTP).
• Experience with community and partner-specific certificate management.
• Proficiency in performing application upgrades and patch management with minimal downtime.
• SQL skills for research into Axway application database tables.
• Experience in incident and change management processes, preferably within an ITIL framework.
• Excellent troubleshooting and problem-solving skills.

Nice-to-Have Skills:

• Familiarity with scripting languages (e.g., Python, Shell) for automation and troubleshooting.
• Experience with monitoring tools like NewRelic, Splunk, Nagios, or similar.
• Knowledge of cloud-based EDI solutions or integrations.
• Understanding of SOC2 and/or SOX audit compliance-related needs.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

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Pay Range: $35.20/Hr- $45.50/Hr

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

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