Bilingual Service Verification Specialist

Job Description

Job Description

SarahCare Home Care Agency is dedicated to providing exceptional care and support to our clients and their families. We pride ourselves on ensuring the highest levels of compliance, accuracy, and efficiency in delivering home care services. Join a dynamic and supportive team that values professionalism, integrity, and collaboration.

We are seeking three highly organized and detail-oriented individuals to join our Service Verification Department. As a Service Verification Specialist, you will play a critical role in maintaining the accuracy of service records, ensuring compliance with Electronic Visit Verification (EVV) standards, and supporting our caregivers in delivering quality care.

Key Responsibilities:

• Monitor and maintain the call dashboard to ensure real-time updates and accuracy.
• Request and process caregiver timesheets in a timely and accurate manner.
• Ensure compliance with EVV standards by reviewing and reconciling caregiver visit records.
• Identify and address discrepancies in service records, working collaboratively with caregivers, clients and office staff.
• Communicate with caregivers to resolve missing or incomplete service documentation.
• Assist with generating compliance reports and ensuring timely follow-ups on unresolved issues.
• Support the Service Verification Department with other administrative tasks as needed.

Qualifications:

• High school diploma or equivalent required; associate degree preferred.
• Previous experience in home care, healthcare, or a related field is a plus.
• Must be bilingual (English/Spanish)
• Proficiency in using computer systems and software, including Microsoft Office Suite.
• Strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal.
• Attention to detail and a commitment to accuracy.
• Ability to work collaboratively in a fast-paced environment.
• Familiarity with EVV systems and compliance standards is highly desirable. Working experience with HHAeXchange is preferred.

What We Offer:

• Competitive pay and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to make a meaningful impact in the lives of our clients and caregivers.

How to Apply: If you are interested in joining our team as a Bilingual Service Verification Specialist, please submit your resume and a brief cover letter explaining your qualifications and interest in the position to [email protected].

SarahCare Home Care Agency is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.