Microsoft Cloud Support Infrastructure Engineer

The Infrastructure and Enterprise Systems practice group (IES) at Kraft Kennedy provides strategic guidance, technology planning, and systems design and integration services for organizations of all sizes. Within Kraft Kennedy, the IES is responsible for all cloud and on-premises infrastructure, data center technologies, enterprise applications (e.g. messaging systems, unified communications, etc.), identity services, cloud security and compliance, and more. We are looking for an experienced technology professional with strong experience in Microsoft’s cloud infrastructure, security, and collaboration technologies to provide the highest degree of service to our clients. You must live in one of these locations to be considered for this remote position. (Connecticut, Delaware, Florida, Georgia, Illinois, Maryland, Massachusetts, New York, South Carolina, North Carolina, Tennessee, Texas, Utah, Virginia ,Vermont, DC, Kentucky, Pennsylvania, Ohio or Washington.)

Duties/Responsibilities:

· Implement and support infrastructure technologies such as Microsoft Azure, VMware and networking technologies

· Execute migrations of on-premises platforms to cloud infrastructure

· Manage enterprise support requests from clients subscribing to Kraft Kennedy’s enterprise managed services

· Execute planned evening and weekend maintenance tasks in support of Kraft Kennedy’s enterprise managed services clients, when necessary

· Participate in weekly on-call rotation for evening and weekend support assistance, as requested by enterprise managed services clients

· Escalate to internal and, when necessary, external resources in an appropriate time frame to manage the resolution of complex client issues

· Provide on-site support, as necessary

Required Skills/Abilities:

· Microsoft Azure Infrastructure with a heavy focus on Azure Networking, including firewalls, site-to-site VPN’s, load balancing, private endpoints, traffic managers, application gateways.

· Networking (Cisco, Palo Alto, Meraki, etc.)

· Active Directory and Entra ID

· Microsoft Windows Server 2016 and higher

· PowerShell

· Experience in a technology support organization

Recommended Skills/Abilities:

· Additional Microsoft 365 products (Intune, OneDrive for Business etc.)

· VMware

· Citrix

· Azure Virtual Desktop

· Microsoft Certified: Azure Solutions Architect Expert and/or related technical certifications

Education and Experience:

· Bachelor’s degree

· 5 plus years of experience in IT

· Excellent verbal and written communication skills

· Very organized and detail oriented, with a high degree of accuracy and follow-up

· Strong problem solving and technical troubleshooting skills

Compensation

.The base pay for this position has a salary range of $85,000 to $140,000. The actual salary offer will take in to account a wide range of factors including the individual’s qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Periodic after hours work

• Medical, dental, life and disability insurance
• 401k with company match
• Holidays/vacation/sick days
• Cutting edge training on the latest technologies
• Employee referral bonus program
• Phone reimbursement

Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.