Customer Relations & Compliance Coordinator

Customer Relations & Compliance Coordinator.

Monday - Friday 8 Hour Shift.

Family owned and operated since 1923, Zilka and Company is a fourth-generation bakery supply distributor dedicated to providing exceptional service and quality products to our customers. We are seeking a motivated and detail-oriented individual to join our team in a role focused on customer relations, order coordination, and supporting food safety compliance efforts across our operations.

Responsibilities:

• Process customer orders accurately and efficiently using our internal order management system.
• Verify order fulfillment details and ensure accurate billing and documentation.
• Communicate with customers to resolve order or delivery questions promptly and professionally.
• Support compliance efforts by organizing documentation for produced products, assisting with labeling, and ensuring food safety operations are properly documented and maintained.
• Assist in the coordination of credit and account information as required by company policy.
• Provide general administrative support to the front office team.
• Work closely with sales, logistics, and accounting to ensure smooth daily operations.
• Be actively involved on the warehouse floor as needed, supporting team members and ensuring operational efficiency.
• Maintain a professional, customer-focused demeanor in all interactions.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in customer service and order processing within a logistics or warehousing setting preferred.
• Experience or familiarity with food manufacturing and food safety compliance processes preferred.
• Strong attention to detail, organization, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Word, Excel, and Outlook with the ability to learn new systems quickly.
• Team-oriented with a positive attitude and commitment to accuracy, compliance, and customer satisfaction.

Why Work for Zilka and Company?

At Zilka and Company, we place our employees and customers at the heart of everything we do. Our family culture, long-standing stability, and reputation for integrity have been built over four generations. Joining our team means contributing to a company that recognizes your efforts, supports professional growth, and fosters an environment where people truly matter.

Equal Opportunity Employer:

Zilka and Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic under applicable law.