Client Solutions Architect Manager - Healthcare Payments - Vice President

Job Description

Harness your technical expertise to shape innovative client solutions and bridge product capabilities with real-world challenges. Collaborate closely with diverse teams, be the catalyst for transformative client experiences, and redefine solution-oriented success.

As a Client Solutions Architect Manager in J.P. Morgan Healthcare Payments- ISV Independent Software Vendor, you are an integral part of a team that innovates and supports the sales process for the technical adoption of comprehensive product solutions for clients with complex challenges. Leveraging your technical expertise in specific products and industries, you develop viable solutions that add value to clients, track how clients are using our products, and ensure results are realized.

Drive success of Embedded Payments solutions for our ISV software partners through solution planning, end to end performance monitoring and cross functional collaboration across Healthcare Payments

Job responsibilities

• Lead the solutioning and provide tailored project charters to assigned clients, taking into account the complexity, technology stack, client objectives, and desired outcomes.
• Exhibits a consultative approach with clients and works to deeply understand current to future state with product implementation experience
• Serves as a subject matter expert on healthcare ISV products and capabilities with a deep understanding of our clients’ needs and current industry trends
• Focused on organization in fast-paced environment with ability to manage multiple projects/deliverables simultaneously
• Build and maintain strong relationships with key internal partners in Banking, Treasury, Client Solutions, Operations and Product Management
• Leads the configuration and modification of the firm’s products and solutions, often in partnership with Technology, to fit complex client use cases
• Supports Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning
• Engages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions. Identifies and defines development requirements for product design enhancements based on client feedback
• Support ISV sales and solutioning teams in developing and implementing strategic plans that outline goals, timelines, and success metrics for ISV partnerships, ensuring all stakeholders are aligned on priorities.
• Track and analyze the performance of ISV partnerships, using data-driven insights to identify areas for improvement and partner with functional owners to implement necessary changes to enhance partner and customer experiences
• Collaborate with key organizational functions, including sales, marketing, client onboarding, client service, product, and technology, to ensure a unified approach in delivering embedded payment solutions

Required qualifications, capabilities, and skills

• 5+ years of experience within healthcare revenue cycle, financial services, banking and treasury experience or a combination of these areas.
• Ability to clearly communicate, partner and influence internal partners, external partners, and clients - leading stakeholders to a common goal
• Excellent time management, communication, organizational, and planning skills, with the ability to thrive in a fast-paced, dynamic, client-facing environment.
• Demonstrates critical thinking abilities across a multitude of scenarios
• Ability to quickly learn and understand J.P. Morgan Healthcare Payments commercial receivables products and articulate best practices to maximize the value of our solutions
• Passion for learning new operating models, technologies, and healthcare industry trends
• 5+ years of experience or equivalent expertise working across a related broad set of products
• Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain
• Experience supporting Sales in pricing, pipeline planning, and account planning
• Experience working with clients in a technology field and interfacing with engineers

Preferred qualifications, capabilities and skills

• Bachelor’s Degree
• Passion for learning new operating models, technologies, and healthcare industry trends
• Strong analytical skills with the ability to understand multiple system integrations

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team