Client Support Staff

Job Description

Job Description

Women Against Abuse (WAA), a 501(c)3 nonprofit agency, is among the largest domestic violence agencies in the country and Philadelphia's leading domestic violence advocate and service provider. With over 170 staff, WAA serves (2 100 bed safe havens and 15 transitional housing apartments), legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy.

The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA’s Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism.

Responsibilities :
The goal of the Client Support Staff (CSS) are to establish, lead and nurture a welcoming, safe supportive trauma informed community environment for residents and their children. Working within the residential shelter and in coordination across various departments, CSS offer support, a space to relax and an opportunity to talk to residents along with providing informal support/resolving issues through listening, sharing, and identifying options. Responsibilities include but are not limited to: Providing tours, Off-hour activities to clients based on interests and needs (movie/game night, holiday parties or events, etc.), and Assisting new residents settling in and helping them with immediate needs (providing hygiene, basic living supplies, etc.) while maintaining the related inventory.

Requirements :

• A High School Diploma or the equivalent is required.
• At least one (1) year experience in an advocacy, crisis or shelter support position is required.
• The ability to read, write and comprehend English is required.
• Demonstrated ability to work effectively with a diverse population is required.
• Demonstrated ability to work effectively as a team member is required.
• Demonstrated commitment to service of others is required.
• Demonstrated proficiency in communication, both verbal and written, is required.
• Bilingualism is strongly preferred.
• Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire.
• Must provide Satisfactory child abuse, criminal and FBI clearances. ( Any expenses paid by employer )

Available Shift s :
Located in the Germantown and Logan/Olney areas of Philadelphia, PA

• Part-Time (16 hours/week) Saturday & Sunday 3:00pm - 11:00pm
• Relief/Substitute: Hours worked based on hours needed (M inimum of 2 shifts per month are required to remain Relief )

Pay Rate & Benefits :
$16.82 an hour + Annual Increases, Years of Service Recognition increases ( every 2 years of continuous service ), EAP-Employee Assistance Program ( self and household members ), Pay differential for agency observed holidays and declared inclement weather, and accrual of Paid Sick Time. ( Part-Time employees additionally receive PTO including Vacation, Personal and Holidays )

We are an equal opportunity employer and are dedicated to promoting diversity and inclusion in the workplace. We strongly encourage candidates of color, LGBTQ communities, veterans, and people with disabilities to apply