General Manager
aspects of the service operation. This role is responsible for overseeing daily operations, driving
financial performance, leading team development, and ensuring exceptional customer satisfaction.
The General Manager will provide strategic leadership while maintaining a hands-on approach to
operations, supporting field teams, resolving customer issues, and ensuring consistent execution
across all service areas. This role plays a critical part in achieving revenue growth, operational
efficiency, and long-term scalability. Key Responsibilities
- Lead, coach, and develop service team members, including technicians, supervisors, and support
staff
- Oversee daily operations to ensure efficiency, quality, and customer satisfaction
- Manage and drive performance against revenue, profit, and operational KPIs
- Partner with sales and leadership teams to support growth initiatives and customer retention
- Establish schedules, routing strategies, and workforce planning to maximize productivity
- Ensure adherence to safety standards, company policies, and service protocols
- Handle escalated customer issues and maintain strong client relationships
- Monitor and manage inventory, equipment, and operational resources
- Develop and manage departmental budgets, including payroll and cost controls
- Identify operational gaps and implement process improvements
- Provide regular reporting and performance updates to the COO
- Support expansion efforts, including new market development and service offerings
Duties and Responsibilities
- Recruit, hire, train, and mentor employees
- Set clear expectations, goals, and accountability measures for all team members
- Conduct regular performance reviews and coaching sessions
- Oversee training programs for technical procedures and customer service
- Maintain strong communication across all levels of the organization
- Ensure field execution meets company standards (appearance, service quality, documentation)
- Participate in ride-alongs and field visits to support and evaluate team performance
- Assist in resolving operational and service-related challenges in real time Qualifications
- Proven experience in a management or leadership role (service industry preferred)
- Strong operational and financial acumen
- Mechanical aptitude or experience in a technical/service-based environment preferred
- Excellent leadership, communication, and problem-solving skills
- Ability to thrive in a fast-paced, evolving environment
- Strong organizational and time management skills
- Bachelor’s degree preferred but not required based on experience Benefits
- Paid Vacation
- PTO Days
- Health, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Company Vehicle (if applicable)
- Growth and advancement opportunities
Recommended Jobs
Audiologist
Job Description Job Description Uhring’s Hearing and Balance Audiology Practice in the Central PA area is seeking an Audiologist for their location in the State College, PA . We are close to…
Director of Corporate Property Management
Job Title: Director of Corporate Property Management Reports to: COO Location: 119 Gamma Dr, Pittsburgh, PA 15238 Job Summary Under supervision of the COO, the Director of Corporate Prop…
Sandwich Artist- Subway
Job Description Job Description Friendly, reliable, team-oriented for day shift (8:30am-4:00pm/11:00am-4:00pm) Monday-Friday
Facilities Team - Janitor/Custodian (DAYTIME) PT
Job Description Job Description Vision: A Facilities Team Member is responsible for cleaning and maintaining the building, equipment, fixtures, and furnishings. Performs routine maintenanc…
Farm Ground Utility
Job Summary The Ground Utility Worker will be responsible for the treatment plants system monitoring, inspecting, and repairing as needed. This position will also assist in general farm ground mai…
Stocker - Smallwares
Position Title: Stocker - Smallwares Department: Smallwares Supervisor: Smallwares Manager/Supervisor FLSA: Non-exempt Position Summary: The Stocker in Smallwares is responsible for …
Sales Representative
Sales Representative – Management Development Program Earn $50,000-$60,000+ Your First Year Why Join Denver Mattress? 100% of our Store Managers started as Sales Representatives. We hire peop…
Roofing Sales Representative
Roofing Sales Representative Greensburg, PA Are you a motivated sales professional who enjoys opening doors, building relationships, and creating new business opportunities? Do you thrive on pr…
TIG Welder
Job Description Job Description Overview: TIG Welder: We are seeking a skilled and dedicated TIG Welder to join our manufacturing and construction support team. The ideal candidate will posses…
Bartender
We Wine. We Dine. We Build Careers! For this position, pay will be variable by location - plus tips. We cordially invite you to apply. Joining our team provides exceptionally distinct…