Customer Tech Support Manager - North America (Location Flexible)

Shape Your World

At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper & world-shaper.

At Alcoa, you’re an essential part of our purpose: to turn raw potential into real progress. This is an opportunity for you to bring your wealth of experience to the team and help shape the future of sustainability with world-changing innovations and low-carbon technologies. You have the power to shape things to make them better.

About the role:

• Deliver expert technical support to customers and Alcoa casthouses.
• Maintain close relationships with customers on various levels to support Alcoa’s sales activities. Visit customers when necessary to provide assistance, anticipate customer needs and manage quality issues.
• Advise on preventive maintenance and product configuration for optimal performance.
• Act as the technical link between sales and production, managing product approvals and qualifications.
• Support new product development with R&D and drive continuous improvement.
• Resolve quality issues quickly and effectively, minimizing risk and cost.
• Capture market intelligence to anticipate trends and future needs.

What you can bring to the role:

• Degree in Metallurgy, Materials Science, Chemical Engineering, or similar (Master’s preferred).
• 5–10 years experience in metal processing or casting (aluminum preferred).
• Knowledge of extrusion, rolling, or casting is a plus.
• Strong customer focus, communication, and analytical skills.
• Demonstrated critical thinking and analytical skills with experience developing and executing go-to-market for new products.
• Fluent in English (other languages is a plus).
• Ability to travel up to 50% of the time.

What we offer:

• Competitive compensation packages, including pay-for-performance variable pay, recognition and rewards programs.
• 401(k), employer match up to 6%, additional employer retirement income contribution (no vesting period).
• Healthcare benefits: medical, Rx, dental, vision, flexible spending account, health savings account (generous employer contribution), life and accident insurance.
• Work-life balance programs: flexible work scheduling, hybrid/remote working.
• Paid time off: 15 vacation days prorated in the 1st year based on hire date, 12 paid holidays, 7 illness days, Care for Family leave up to 40 days, up to 5 bereavement days, maximum of 30 jury duty days, and up to 10 days annual training for military leave.

Base salary: $129,000 - $177,500 USD annually

Total rewards packages listed, including base salary and bonus eligibility, applies to US based applicants only. Actual salaries will vary and will be based on a range of factors, including a candidate’s qualifications, skills, and competencies in conjunction with multiple components of the Employee Total Rewards Package. Alcoa reserves the right to change plans at its discretion.

About the Location

Recognized as an industry pioneer, Alcoa has established itself as an international company with operations across six continents. Alcoa’s U.S. portfolio includes Alcoa's corporate headquarters, Alcoa's Technology Center, two smelters, and a calcined coke plant. While some roles are based on-site, Alcoa also offers a flexible working model for certain positions. Wherever you choose to join us, you'll be joining a global team committed to advancing sustainability and delivering excellence and innovation.

We are values led, vision driven and united by our purpose of transforming raw potential into real progress.  Our commitments to Inclusion, Diversity & Equity include providing trusting workplaces that are safe, respectful and inclusive of all individuals, free from discrimination, bullying and harassment and that our workplaces reflect the diversity of the communities in which we operate.   

As a proud equal opportunity workplace and affirmative action employer, Alcoa is dedicated to providing equal opportunities and equal access to all individuals regardless of a person’s gender, age, race, ethnicity, sexual orientation, gender identity, religion, nation of origin, disability, veteran status, language spoken or any other characteristic or status protected by the laws or regulations in the places where we operate. 

If you have visited our website in search of information on U.S. employment opportunities or to apply for a position, and you require an accommodation, please contact Alcoa Recruiting via email at [email protected]. 

This is a place where you are empowered to do your best work, be your authentic self, and feel a true sense of belonging. Come join us and shape your career! 

Your work. Your world. Shape them for the better.

Application close date is: 26 January 2026, however Alcoa reserves the right to change this date at its discretion.