IVR Application Developer
Position Type: Hybrid, 1 day in office per week minimum
Contract Length: 6 months Right to Hire
Must be a US Citizen or Permanent Resident. Position Overview:
The Developer is responsible for using approved programming languages, operating systems and source code to create, enhance, and maintain application solutions that meet the identified functional and non-functional business requirements. Duties:
- Development of Interactive Voice Response (IVR) applications, specifically with the Concentrix platform
- Intervoice Development Studio Interaction Composer
- Experience with ECMAScript, relatable JavaScript experience
- Understanding of telephony systems and integration with other contact center products
- C#/vb.net proficiency preferred for ancillary applications
- Code/build application solutions from specifications provided by Requirements Analysts and Application Integration Architect.
- Develop and execute unit tests and functional test coverage for assigned coding changes to ensure code quality.
- Perform testing of application software modifications utilizing various programming platforms and productivity tools and review results for accuracy.
- Perform coding and testing in multiple systems and/or processes.
- Follow processes and procedures to ensure the quality of technical solutions.
- Lead and/or provide assistance with presentations in code reviews.
- Participate in broader technical reviews used to detect defects in requirements, design, code, test cases, or other project artifacts.
- Perform documentation of all code changes.
- Support Senior Developers in compiling detailed activity task management including recording work effort and providing estimates of time to complete tasks.
- Support Senior Developers in the design and development of proof of concept and prototype application environments.
- Develop and maintain code repositories according to established version management approaches and methods as defined.
- Follow code construction fundamentals for coding practices, guideline for use of data, control-related concepts, and error-detection practices
- Assist in identification and evaluation of risks; participate in mitigation and control activities.
- Provide on-call support in support of systems and applications in production.
- Perform production support activities including incident and problem management, code corrections, upgrades and patches.
- Experience with programming languages.
- Experience with Simple Object Access Protocol (SOAP), Representational State Transfer (REST), Application Programming Interface (API) Management, and Java Enterprise Edition (Java EE).
- Understanding of system behaviors and functionality.
- Experience designing, building and supporting high-performing Java EE applications.
- Demonstrated experience developing mainframe applications.
- Experience with implementing Web Services.
- Experience with Software Development Life Cycle (SDLC) methodologies and tools.
- Knowledge of software engineering, design, and testing.
- Experience with Structured Query Language (SQL)
- Experience with relational and Not Only SQL (NOSQL) databases.
- Excellent verbal and written skills.
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