Customer Advocate Supervisor

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Dispatch/Customer Advocate Supervisor to join our team, This position is responsible for assuring timely services for clients from sub-contracted providers to include oversight/management of all relations with subcontractor providers.

This position…

• Ensures all contract regulations are enforced.

• Works closely with other departments to foster collaboration and alignment in achieving performance criteria.

• Oversees the trip assignment process.

• Implements alternative transportation options such as public transit, recipient reimbursement, or volunteer/ independent driver systems.

• Partners with transportation providers to address and resolve transportation issues.

• Recommends and implements improvements to enhance team performances.

• Maintains open lines of communications with subordinates, representatives, facilities and carriers, and local and state authorities.

• Provides guidance to advocates on difficult and/or escalated trip assignments.

• May lead projects and perform other duties as assigned.

• Occasional business travel may be required.

• Determines appropriate resourcing of staff in order to achieve goals and objectives.

• Coaches employees on performance gaps, career development opportunities, and strategies.

• Mentors and coaches employees on all human resource related processes including onboarding, performance management, employee relations, compensation and rewards.

• Recognizes others’ contributions and share credit for success.

• Owns attainment of high employee satisfaction and retention; lead development of program and initiatives within group to attain high employee satisfaction.

• Prepares and manages budget as assigned; analyzes variances and initiates corrective actions to maximize operational performance.

We are looking to speak with individuals with the following…

• Bachelor's Degree required.

• Four (4) plus years experience.

• Up to one (1) years leadership responsibility.

• Or equivalent combination of education and/or experience.

• Ability to use thinking and reasoning to solve a problem.

• Excellent verbal and written communication skills; ability to effectively communicate clearly and concisely.

• Excellent ability to take care of the customers’ needs while following company procedures.

• Ability to make critical decisions while following company procedures.

• Ability to get along well with a variety of personalities and individuals.

• Possess management and organization skills; ability to influence others to perform their jobs effectively and to be responsible for making decisions.

• Proficient in the use of Word, Excel, Outlook, and PowerPoint.

• Ability to find a solution for or to deal proactively with work-related problems; follow instructions and complete assignments in a timely manner.

• Ability to effectively build relationships with customers and co-workers.

• Driven ability to complete assigned tasks under stressful situations.

• Knowledge of quality improvement tools and processes.

• Experience with demand response transportation management a plus.

• Experience in call center environment a plus.

Salary: $46,000 - $62,100 annually

This role is bonus eligible based on individual and company performance.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post
• -Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]