Intake & Admissions Representative (Full-Time 1.0/ Days)

Job Description

Job Description

Intake and Admissions Representative

Full -Time

8am - 5pm, Weekdays

Very occasional weekends might be required

ESSENTIAL FUNCTIONS:

Delivers great customer service when communicating with patients, families, referral sources and hospice team
members.

Receives and responds to hospice referrals and inquiries via phone, portal, email, and/or fax at a fast pace.

Creates the initial referral record in the electronic health record and starts the intake process through a virtual intake
platform with a high level of accuracy.

Schedules admission visits with patient families with goal of 4-hour response.

Retrieves and uploads pertinent medical records from hospital electronic health record platforms.

Monitors open/pending referrals and conducts and/or assigning necessary and appropriate follow up with a high level
of urgency.

Verifies patient benefit information and obtains and/or assigns initial prior authorizations to Finance/Patient Accounts.

Collaborates with supervisors/leadership regarding high risk and complex referrals.

Ability to work independently as well as part of a team.

QUALIFICATIONS:

High school diploma or GED required.

A minimum of three years' experience in customer service, secretarial or healthcare required.

Excellent communication skills (verbal and written)

Ability to multitask and prioritize in a fast-paced environment with a high level of accuracy.

Ability to work independently; self-motivated

Proficient at basic phone and computer skills

Must be comfortable answering phones with a heavy call volume.

Our Mission

To provide personalized care and comfort to help patients and families live better with serious illness through end of life.

Our Vision

Every person living in our community will receive the care and compassion they need while coping with serious illness, facing end of life, or experiencing the loss of a loved one.

Our Values

We value people and treat everyone with compassion, care, respect and courtesy.

We value the comfort and dignity of our patients, their families and their caregivers.

We value integrity, honesty and ethical behavior.

We value teamwork, open communication, and mutual respect for each other.

We value being part of our community.

Privacy Notice: CCPA & GDPR Compliance

We value your privacy and comply with the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). As a part of the job application process, we may collect your name, address, email, phone number, resume, cover letter, websites, social media, education, age, citizenship status, work history, criminal history, and/or professional license status. We will not sell your information. Under the CCPA (for California residents), you have the right to know and delete your personal information with us. If you are a resident of the European Economic Area (EEA), you have the right to access, rectify, erase, restrict the processing of, receive a copy of, or object to the processing any information we collect. To exercise your rights under GDPR, please contact us.