WMS Technology Innovation Manager

Do you have in-depth experience owning the full lifecycle of warehouse or supply chain technology transformations? Have you managed complex integrations, held vendors accountable, and understand the difference between a working system and a system that drives competitive advantage? If you confidently answered this questions with a "yes" and you're comfortable in a room with a CEO discussing ROI and trade-off and you think in outcomes, not tasks this might be an excellent opportunity for you.

Location: Ephrata, PA (on-site)

The Role

This is not a traditional IT or operations role. It sits in the strategic gap between platform technology and business outcome. You'll report directly to the VP of Operations with direct interface to the CEO. You'll have authority over the MAWM environment, configuration, vendor relationship, and innovation roadmap. You're expected to push back on unrealistic timelines, advocate for operational requirements, and own the intersection of what's technically possible and what the business needs to win.

What You'll Own

• Go-Live Execution (Phase 1): Lead the CAPStone program (Manhattan Active) from now through October 2026. Own the integrated project plan, defect management, vendor accountability, and cutover execution. No gates passed under pressure. Decisions tracked and documented.
• Platform Stewardship (Phase 2+): Become FSFC's authority on MAWM-configuration, capability adoption, post-go-live roadmap, and integration ecosystem management. Translate operational requirements into system design. Manage the deferred scope register. Own the vendor relationship long-term.
• Savings Activation & ROI Accountability: Build and maintain the Productivity Savings Activation Plan. Map each platform capability to baseline, activation steps, ownership, and measured savings. This is not a report. This is how we justify the investment and prove the case.
• Operations Technology Roadmap: Lead the evaluation and implementation of emerging capabilities-Labor Management Systems, Supply Chain Intelligence, AI-driven task optimization, predictive inventory, computer vision on the warehouse floor. Partner with Operations to build labor analytics, downtime detection, and performance visibility infrastructure.
• Integration Ecosystem: Own all MAWM-adjacent integrations. Ensure stability across ERP (JDE), TMS (Trimble), refrigerated trailer management (Orbcom), and HRIS systems. Establish testing protocols and regression governance so configuration changes don't break the platform.

What Success Looks Like

• 90 Days: CAPSTONE on schedule. Defect burn-down visible. SLA tracking established with Manhattan Associates. Deferred scope prioritized. Executive dashboard operational.
• 12 Months: Go-live executed cleanly. Hypercare complete. Top post-launch defects resolved. Early savings activation projects identified and underway (labor routing, task optimization, visibility dashboards). Roadmap for Phase 2 capabilities defined and socialized.
• 24 Months: MAWM delivering on the promise. Measurable productivity gains realized (labor efficiency, case throughput, uptime). Innovation roadmap in flight (AI, advanced labor management, predictive capabilities). Platform primed for multi-site expansion. FSFC's competitive advantage in the region is measurably stronger because of platform capabilities and your stewardship.

What You Offer

• Manhattan Associates (WMS or other MA products) or comparable WMS platform experience
• Distribution, warehousing, or 3PL operations (you know what labor, throughput, and accuracy look like in a real operation)
• Project management at scale (large, multi-dependency implementations with executive visibility)
• Integration architecture and ecosystem management (you've kept multiple systems talking to each other)
• Comfort translating between operations and IT-you speak both languages

What We Offer

• Comprehensive medical, dental, and vision coverage
• Earned Wage Access - flexible access to wages before payday
• Paid time off and holidays
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high-deductible medical plan
• Retirement 401(k) with employer match
• Company life insurance & voluntary life insurance
• Short-term and long-term disability
• Additional benefits include tuition reimbursement, wellness program, employee assistance program, Success Coach, and more!

Who We Are

We are a family of companies that focus on wholesale produce distribution and logistics across the Mid-Atlantic and Northeast regions. We partner with local growers to bring fresh organic and conventional produce to our Lancaster County, PA facility. We grade and package fruits and vegetables, sending only the best with our Drivers to deliver to independent retailers, natural food stores, and food co-ops.

We care about our associates and are committed to a healthy, diverse, and inclusive work environment.

All employment decisions are made on a non-discriminatory basis, and without regard to sex, race, color, age, national origin, religion, disability, pregnancy or maternity, genetic information, ancestry, marital status, sexual orientation, gender identity, gender reassignment, citizenship status, military status, or any other similarly protected status under federal, state and local laws.

Four Seasons Family of Companies participates in E-Verify. Four Seasons Family of Companies participa en E-Verify.