Admissions Counselor

Job Description

Job Description

Job Description: This entry-level position is focused on the recruitment and yield of undergraduate students, primarily first-year students. Direct recruitment involves the execution of a travel plan for in-person and virtual high school visits, college nights, college fairs and prospect management. Admissions Counselors attend all on-campus recruiting events, including weekend undergraduate open houses and weekday evening graduate open houses. In addition, review of admissions applications for an undergraduate population will be required. The counselor must be knowledgeable about all undergraduate and graduate programs the University offers. The individual will, in general, contribute to the execution of Enrollment Management recruitment and retention efforts. This individual will be knowledgeable about the financial aid process and various financing options.

Location: Glenside

Responsibilities :

Admissions/Recruitment Responsibilities:

• The Admissions Counselor will serve as the individual counselor within an assigned territory, and will be expected to build and sustain positive working relationships with applicants and families, schools, career/guidance counselors or other relevant stakeholders.
• Additionally, this individual will review and recommend admission decisions and scholarship offers for the assigned territory, conduct extensive communications, including but not limited to, telephone outreach, email and direct mail to prospective students, current students and parents.
• The counselor will be included in the Admissions Counselor on Duty rotation, which includes being available to answer questions in person, over the phone or by email. Several key performance indicators will be used to evaluate the Admissions Counselor including percent of completed applications and conversion of admits to enrolled, among others.

Project Management:

• The Admissions Counselor will be assigned to assist with 1-2 specific projects and must be able to organize tasks to reach the desired outcomes at the appropriate time.
• The Admissions Counselor does not lead or manage projects, but works in collaboration with a project lead to receive tasks.
• The AC communicates updates on the status of assignments as required, is well organized and understands his/her work in the context of the larger project.
• Admissions Counselors make certain he/she understands assignments, expectations, and relevant deadlines.

Travel & Event Participation:

• The Admissions Counselor will be required to participate in weekend, evening and weekday on-campus recruiting events for undergraduate and graduate students including open houses, information sessions, receptions and Transfer Days. These events often require the counselor to present small and large group information sessions.
• Within the assigned admissions territory, the Admissions Counselor executes a territory recruitment plan which may include travel to high schools, community colleges, community events and college fairs.

Financial Aid Responsibilities:

• The Admissions Counselor will counsel students and parents through the financial aid process.
• In addition, the counselor will assist with covering Financial Aid Counselor on Duty, which includes answering questions in-person or over the phone.
• Perform other duties as assigned by the Associate Vice President for Enrollment Management, the VP for Enrollment Management, or other senior management, as appropriate.
• Assist the Office of Enrollment Management with taking on additional work on a temporary basis during times of high volume or need.

Qualifications :

Communication:

• Able to give clear and timely information to the appropriate stakeholders in compliance with state and federal laws that safeguard personal information.
  
• Able to professionally communicate via written correspondence, telephone or video, online media, and face to face, and tailoring the message appropriately to the medium used and the audience (example: coworker, parent, student, other University employees).
  
• Also able to give clear and complete presentations and engage large groups including varied audiences.

Customer Service:

• Able to work professionally with prospective students, current students, parents, high school representatives and university employees.
  
• Provides clear and timely information and answers to questions, following up as necessary, or being able to refer an individual to a more appropriate team member.
  
• Able to empathize with others and understand the various perspectives that individuals bring to a situation, and address those perspectives.

Project Management:

• Able to organize tasks in the right order to reach the right outcome at the right time.
  
• Monitor progress in projects and plans and adapt appropriately to changes or challenges.
  
• Communicates workload and status of projects effectively and timely.
• Is well organized and manages assignments to a successful conclusion.

Technology:

• Able to use appropriate software for efficient completion of work objectives.
  
• Demonstrate beginner level mastery of core MS Office programs, and have general background knowledge about social media platforms.

Cultural Understanding:

• Able to demonstrate respect for and engage with people of diverse backgrounds to create a stronger community.

Emotional Intelligence:

• Ability to understand how this role fits into the overall goals of the EM office and the University, and how the quality and consistency of individual efforts affect other staff in the unit.
  
• Able to respond positively to direction and performance-related critiques. Able to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere on campus and when conducting University business off campus.

Minimum Qualifications:

• Bachelor's degree, required.
  
• Valid driver's license with a vehicle available for recruitment travel.
  
• Successful completion of a background check and motor vehicle record check.
  
• Available for regular evening and weekend programs and activities as well as overnight travel.

Physical Requirements:

• Ability to lift up to 35 lbs with or without reasonable accommodation.

Preferred Qualifications:

• Business uses of social media.

Application Instructions :

• Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to the hiring manager. Due to the volume of applications received, communication will generally be limited to candidates selected for additional consideration.
• Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.

Arcadia University is a top-ranked private University in Greater Philadelphia that provides a values-based, authentic educational experience by placing students at the center. The Institute of International Education has consistently ranked Arcadia first in the nation for study abroad, and the Princeton Review has ranked Arcadia among the "Best in the Northeast" for 10 consecutive years. The University's graduate programs in Physical Therapy, Physician Assistant, Education, and Public Health are nationally ranked in their respective categories by U.S. News & World Report, which cites Arcadia for being among the top study abroad programs and a top performer for social mobility. Arcadia is home to a close-knit and welcoming community that supports students throughout their journey. Arcadia's quality academic programs, unique approach to a liberal arts education, and supportive community guide students toward degree completion and career success. Learn more about our vibrant community at

We welcome candidates who can contribute to the excellence of our community. The successful candidate will demonstrate examples of ways they will incorporate our values in their work.

At Arcadia University, our Lived Values are the foundation of our highly regarded, values-based learning community, which reflects the world in which we want to live. As such, Arcadia actively seeks and welcomes candidates who embrace those values. Arcadia prohibits discrimination against individuals on the basis of ethnicity, national origin, ancestry, race, color, religion, creed, sex, gender, marital status, affectional or sexual orientation, age, gender identity, military or military veteran status, disability, family medical or genetic information, or any other legally protected characteristic. All offers of employment are conditional based on the successful completion of a background check. Employment may not begin until the University accepts the results of the background check.

Arcadia offers a competitive benefits package that includes excellent healthcare, generous tuition benefits for employees and their families, retirement benefits, health and wellness programs and resources, and much more.

Position Code: AC0271