Sales Support - E-Commerce Philadelphia PA

Job Description

Job Description

Salary: 30.00 hour

Sales Support Associate

About The 1916 Company:

The 1916 Company is the worlds leading destination and global community for collectible luxury watches and fine jewelry. Comprising more than 20 boutiques and Collectors Lounges in important watch markets worldwide, The
1916 Company brings together the legacies of WatchBox, Govberg Jewelers, Radcliffe Jewelers, and Hyde Park Jewelers to offer a curated selection of timepieces and fine jewelry both new and pre-owned by the most respected brands, a dynamic media platform, and the support of trusted client advisors. The 1916 Companys vibrant community extends from coast to coast and around the world.

Overview:

The 1916 Company is seeking a detail-oriented and proactive Sales Support professional to join our team at our Bala Cynwyd (Philadelphia PA) location. This role will serve as a key Shipping and Logistics Coordinator for the E-Commerce team and act as the primary logistics liaison across all 1916 Company locations.
This role is grounded in mutual respect and collaboration. Dedicated support is contingent upon maintaining a professional, team-centered dynamic with Sales Associates and Traders.

Position Summary:
The core purpose of the Sales Support position is to streamline operations by removing obstacles, resolving logistical challenges, and maintaining efficient organizationultimately enabling our Sales Associates and Traders to focus on driving revenue, and ensuring inventory is managed in the internal database.

Job responsibilities:

• Serve as the primary support and contact for Client Advisors and Inventory Managers, through managing the deals that are in progress.

• Responsible for the management, coordination, and shipping of watches and jewelry daily

• Preparation of outbound shipping paperwork

• Experience with international labels and customs paperwork is a plus

• Coordination of high value shipments with our armored service

• Coordinating insurance on the shipments, as appropriate

• Responsible for outbound inspection of watches, including QC paperwork and watch presentation for watches shipping directly to clients

• Responsible for pulling box and paperwork and cross-referencing with our intranet to ensure everything pictured in the listing is included

• Responsible for the management, ordering, and billing of spare parts on behalf of the traders

• Inputting client information into our CRM as needed

• Provide world-class in-store customer service-
  creating a memorable shopping experience that encourages customer loyalty and repeat business.

• Learn and retain brand product knowledge for all watch and jewelry brands The 1916 Company
  offers.

• Provide necessary feedback to managers and colleagues in other departments in order to make store operations more efficient and effective.

Qualifications

• Strong written, verbal, and quantitative/analytical skills.

• Demonstrates adaptability and a fast learning curve when introduced to new software, tools, or processes.

• Quickly becomes proficient in internal platforms such as CRM systems, order management tools, or reporting dashboards, enabling seamless integration into existing workflows.

• Shows initiative in exploring system features to improve efficiency and support team productivity

• Proactive, energetic attitude and desire to work in a results-oriented and deadline-driven environment. Desire and ability to manage multiple relationships at a time. Team player.

• Detail oriented is a must! You have a sharp eye and are meticulous about the small details

• Motivated, tenacious, and resourceful

• Strong organizational skillsYou are able to juggle multiple tasks within the constraints of tight timelines. You have strong time management skills.

• Demonstrates sound judgment when prioritizing tasks, resolving conflicts, or escalating complex problems to the appropriate teams.

• Excellent interpersonal and communication skills

• Accountable: You take ownership and personal responsibility for results and how theyre achieved.

• Problem-solving and critical thinking skills-
  Ability to proactively identify issues that may impact the sales processsuch as delays in order processing, inventory discrepancies, or customer concernsand develop practical, efficient solutions.

EEO statement

The 1916 Companyprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.