Concierge Support Associate

Essential Functions:

• Process orders by reviewing reports to move files into the next phase of processing correctly and in a timely manner.
• Extract/obtain title evidence (i.e. deed copies, mortgage copies, etc.) from various databases and/or county websites to facilitate preparation of concierge reports.
• Assign orders to Concierge vendor partners and thoroughly communicate instructions and expectations for timely completion and delivery of assignments as needed.
• Act as liaison between X1 Concierge partners and Concierge Searching teams to ensure client and company requirements are met within prescribed service level agreements.
• Perform searches of public records for Concierge Report Production.
• Provide back-up to various department functions when necessary to ensure continuation of department workflow.
• Additional responsibilities as assigned.

Education and Experience:

• High School diploma or equivalent.
• 1-2 years related experience.
• Experience in the title insurance, mortgage or real estate industries preferred but not required.

Competencies:

• Demonstrated ability to plan and organize.
• Decision-making and problem solving skills.
• Excellent verbal and written communication skills.
• Interpersonal skills.
• Real Estate industry knowledge helpful.

Reasoning Ability:

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

While performing the duties of this job, the employee is regularly required to communicate orally. The employee uses hands and fingers to type, handle, and reach. Operating office machinery such as a computer, phone, copier, printer, etc. is necessary in the commission of daily duties. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Westcor offers some great perks:

• Health, dental, and vision benefits.
• Employer-paid disability and life insurance.
• Flexible spending accounts.
• 401K with company match.
• Paid time off and company-paid holidays.
• Wellness resources.

Note: This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job.

Ardán is a family of companies that make real estate closings faster, simpler, and safer through technology-driven, innovative solutions, sound underwriting, and exceptional customer service. At Ardán, we pride ourselves on being at the forefront of Insur-Tech. Our brands—Westcor, Grid151®, GridBase®, and X1 Analytics®—are dedicated to using technology to streamline and improve every step of the closing process. Westcor - Founded by title agents, Westcor is the number one independent title insurance underwriter in the nation. Westcor’s technology-driven products and services and sound underwriting help agents and their customers close real estate transactions faster and with peace of mind. Website: wltic.com Grid151 - Powered by GridBase® technology, Grid151® delivers tech-enabled fulfillment services to the title insurance industry. Website: grid151.com X1 Analytics - Using its proprietary data analytics engine, X1 Analytics® equips the title insurance industry with decisions and data which enable faster real estate closings with reduced cost and operational friction. Website: x1analytics.com GridBase - sing their proprietary tech stack to create the universal API for lender and title collaboration, GridBase® delivers data middleware and tools that transform lender and title operations with highly optimized automations and integrations. Website: gridbase.io