Director of Housing

Job Title: Director of Housing

FLSA Status: Exempt

Department: Housing

Reports to: Senior Director of Housing Services

Position Summary

The Director of Housing is responsible for ensuring the professional operation and management of the Pathways' Housing Department. The agency master leases approximately 500 apartments, which are supervised by the Housing Department and subleased to program participants.

The Director of Housing is responsible for all aspects of the Housing Department at Pathways to Housing PA. They will develop and implement systems and procedures to ensure that work is done effectively and efficiently. They will develop and cultivate relationships with property owners and property managers to ensure that we are able to house program participants in affordable units across the city of Philadelphia.

Essential Duties & Responsibilities

• Develop and implement systems and procedures to ensure that the work of the Housing Department occurs on a timely and cost-effective basis in accordance with all regulatory and fiscal requirements; ensure general internal and regulatory/fiscal contract compliance.
• Approve new apartment and property acquisitions. Oversee and approve the negotiation of leases, preferential rents, renewals and terminations.
• Manage processes for documentation regarding leases, rents, vacancies, and tenant related activity.
• Oversee the Use and Occupancy process, which includes coordination and review of agreements with participants prior to moving in.
• Maintain positive relationships with property owners and oversee quarterly training and networking events.
• Collaborate with the Clinical Services Department on systems and procedures to ensure coordination of housing and appropriate communication between departments, including overseeing coordination between teams and property owners.
• Ensure that Housing staff are meeting with clinical teams to review maintenance requests regularly.
• Create and update Standard Operating Procedures as needed and required.
• Oversee tenant housing/property legal actions in coordination with the Senior Director of Housing First Services.
• Additional related duties as needed

Core Competencies:

• Analytical Skills: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for developing appropriate solutions. Problem-solving and troubleshooting issues as they arise.
• Communications: Demonstrated abilities to clearly and succinctly communicate both verbally and in writing; can communicate effectively in conveying meaning and obtaining understanding in a manner that yields desired effects.
• Project Management: Coordinate and follow through with ongoing procedures to collect and review information needed to manage a task, program or activity; monitoring the results of delegations, assignments, or projects; accurately checking processes and tasks; ensuring that there are timely responses to all internal/external customer needs and requests.
• Influence: Using appropriate interpersonal styles and communication methods to gain acceptance of ideas, plans, products, services, etc. Effectively exploring alternatives to reach outcomes that gain needed support/acceptance of others.
• Innovative: Seeking opportunities for different and creative approaches to addressing problems and opportunities; generating alternative solutions; trying different and novel ways to deal with problems and opportunities.
• Leadership: Demonstrates leadership skills that are empowering, constructive and supportive; exhibits confidence in self and others; inspires and motivates others to perform well; acts as a catalyst for change and continuous improvement.

Education & Experience:

• Bachelor’s degree in Business Administration, Real Estate, Management or other related field is preferred.
• 10 years of Property Management experience and/or related housing administrative roles.
• Project Management experience.
• Ability to work with diverse populations in critical and sometimes urgent situations.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office Suite and basic project management tools.
• Supervisory Experience and demonstrated ability to manage staff and contractors. Strong interpersonal skills necessary.
• Spanish language skills are a plus. Bonus available for Spanish proficiency.

Supervisory Responsibilities:

• Oversee a team of seven full time staff in addition to contracted services for building maintenance issues.
• Two direct reports.

Physical Demands and Work Environment

• Mostly office environment with significant sitting and computer work required.
• Considerable walking and standing while visiting units.
• Interaction with agency clientele as well as regular interaction with all levels of staff.