Sales and Catering Manager

:

Implements and directs the property's day meeting and banquet sales activities in accordance with the Marketing Plan; coordinates menus with person or committee in charge; works with other departments to maximize customer satisfaction and overall profitability.

Primary Responsibilities:

Implements the sales activities within assigned market segment to achieve budgeted goals:

Assists in the development of the annual sales goals.

Reports to and appraises the results of to the Director of Sales against planned objectives; recommends and takes appropriate action to maximize sales and effect valley periods.

Assists in the preparation of the budget and ensures assigned area operates within cost constraints.

Maintains effective plans of correspondence.

Solicits, evaluates, sells, and confirms business to meet overall assigned market segment's budgeted sales and profit margin:

Qualifies prospective leads as to profitability.

Develops data and recommends programs to meet a client's needs.

Negotiates with client to achieve maximum profit while satisfying client needs.

Coordinates with various departments the activities related to banquet business to ensure customer satisfaction and property profit:

Assists group in planning meeting times and rooms to allow time for necessary changes in setups where required. Assists in planning suitable banquet menus for group functions.

Notifies all departments of plans via Banquet Event Order (BEO) and of changes made after initial distribution of the contract.

Works closely with Director of Catering to avoid double booking of rooms and overselling the hotel.

Maintains a pleasant relationship with customers and personally assists with the last minute requests.

Assists in serving banquets, etc. as needed.

Must be aware of entire hotel operation.

Books conventions and meetings directly with clients. Has thorough knowledge of property and its capabilities in order to effectively book groups and assist customers.

Identifies the group's budget and upsells food and beverage to increase the average check, while taking into consideration the personality and background of the group.

When applicable, contacts businesses, vendors, and exhibitors associated with groups to sponsor additional food functions.

Works with Sales Department staff during pre-sell when food and room requirements are being

Uncovers as much information as possible from the meeting planner regarding the group's habits in order to aid other hotel outlets in their staffing, i.e. Front Desk, Restaurant, Deli.

Coordinates deliveries, shipments and disbursements of all group equipment and collateral.

Updates functions (in book or on computer) as group's agenda becomes finalized in order to minimize space needs and free space for catering sales. Notifies sales of any changes or additions to outlined agenda that requires re-negotiation of rental or terms of contract.

Prepares group resumes per specification of the Catering Director.

Prepares for and discusses major groups at the forecast and BEO meetings at request of the Director of Catering/Sales.

When applicable, greets and makes introductions of Banquet Captain to meeting planners upon their arrival at hotel and assists to ensure a smooth transition to that department.

Remains available on a priority basis to handle in-house customer needs.

Ensures delivery/placement/proper working order of AV equipment and outside service needs.

Submits weekly call plan for the following week to include resumes and BEO's to be written, future convention planning in process, and time permitting, special sales projects which can be completed to assist the local sales effort.

Submits weekly production report showing breakdown of food, beverage, and room rental sales during the week.

Performs other duties as requested.

Follows up on progress of groups booked, such as room night pick-up, deposits, head counts, and cut-off dates, with front office management to insure maximum occupancy on a daily basis.

Enhances the property's community image and stays abreast of competition, new developments, and sales methods and techniques in the hospitality industry to maximize profitability.

Conducts and/or attends meetings to maintain favorable working relationships among company associates and to promote maximum morale, productivity and efficiency.

Prepares reports, as requested, to develop a more informative data base for improved management decision making and critical evaluation of work activities.

Performs all accountabilities in a timely and efficient manner, following established company policy and projecting a favorable image of NHG and the resort. Works to achieve objectives, public recognition and acceptance.

Keeps the Director of Sales promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken when appropriate.

Job Specifications:

Physical Demands: Requires ability to stand/walk for significant periods. Requires ability to travel frequently to outside companies, sales seminars, and conferences. Requires ability to communicate both orally and in writing to guests and members of the hotel staff. Requires ability to work flexible schedule to include weekends and holiday and unusual hours.

Environmental Conditions: Inside and Outside, performing sales calls.

Essential Skills: Must possess skills in meeting planning, guest service, food service, banquet service, reservation system, menu planning, setup work, budgeting/forecasting, design of client programs, knowledge of food costs and room rates, function space rates and availability, and overall knowledge of the entire hotel operation. Requires written communication skills. Must possess calculator and computer skills and ability to professionally represent the property, both to guests and to the surrounding community.

Educational/Vocational Preparation: Bachelor's degree in Hotel/Restaurant management or Marketing. A combination of vocational sales training and /or on the job training may substitute for bachelor's degree.

Job Type: Part-time

Pay: $55,000.00 - $60,000.00 per year

Shift:

• 8 hour shift

Experience:

• Hotel & Accommodations Concierges: 1 year (Preferred)

Work Location: In person