Customer Relationship Specialist

Hiring a Customer Relationship Specialist!

Job Description

As an Owner Relations Specialist, you will play a crucial role in supporting landowners and collaborating with various departments to address issues and manage document control. You will be responsible for scanning documents, managing Salesforce accounts, preparing forms, processing account data, and answering inquiries. Your role will also involve calculating interests, analyzing leasehold statuses, and assisting the legal department as needed.

Responsibilities

• Scan documents into the internal database as needed.

• Create and monitor Salesforce accounts and cases.

• Prepare and mail Change of Address and ACH forms.

• Process new and revised owner account data.

• Answer incoming calls on the Owner Relations hotline.

• Create and maintain strong relationships with interest partners and industry peers.

• Research owner inquiries related to discrepancies in payments, interests, and settlements.

• Confirm decimal interests by calculating various interest types such as working interest, net revenue interest, NPRI, overriding interests, and Take in Kind (TIK).

• Analyze data to confirm leasehold HBP status using GIS Maps and other tools.

• Review lease documents to confirm lease terms, royalty percentages, gas prices, deductions, and market enhancements.

• Provide assistance to the legal department to resolve claims and civil matters.

• Perform other land department responsibilities as assigned.

Qualifications:

• 0-2 years of relevant experience in an administrative role with customer service experience.

• High school diploma or GED.

• Excellent communication skills, both oral and written..

• Proficiency in MS Word, Excel, PowerPoint, Outlook, and cloud-based CRM applications.

Work Environment

The work hours are Monday to Friday, from 8:00 am to 4:30 pm, with a 30-minute break. Mandatory in-person training is required. The role is part of a long-term contract that could extend beyond nine months based on performance.

Job Type & Location

This is a Contract position based out of Canonsburg, PA.

Pay and Benefits

The pay range for this position is $19.05 - $20.33/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Canonsburg,PA.

Application Deadline

This position is anticipated to close on Mar 23, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.