Collections Specialist

Job Description

Job Description

Job Title: Collections Specialist

Job Overview:

A well-established organization based in Pittsburgh, PA, is seeking a skilled Collections Specialist with at least 2 years of relevant collections experience (preferably consumer collections experience). This position is onsite and the normal work hours are Monday through Friday 8am-4:30pm. (Some flexibility may be available with the start time). The Collection Specialist will be responsible for managing delinquent accounts, including loans, credit cards, and negative accounts. The position involves engaging with customers to secure repayment plans that restore accounts to good standing, while also consulting with the Collection Supervisor and CFO to determine appropriate measures such as repossession, litigation, or right of offset.

Key Responsibilities:

•Investigate billing errors and disputes, providing prompt follow-ups as needed.

•Monitor due dates and send timely payment reminders.

•Contact customers via phone, email, and written correspondence to resolve unpaid balances.

•Record all collection activities and maintain detailed communication logs.

•Respond to customer inquiries regarding billing statements in a professional manner.

•Negotiate partial payments or structured repayment plans when necessary.

•Collaborate with team members to establish effective debt recovery strategies.

•Update account status upon successful resolution of debts.

•Prepare and issue required documentation to customers and credit bureaus.

•Partner with legal counsel when escalations are warranted.

•Take ownership of assigned accounts during the debt collection process.

•Utilize debt collection software and public record databases for account resolution.

•Ensure compliance with all applicable federal, state, and local laws, as well as internal company policies.

•Handle sensitive customer data with strict confidentiality and discretion.

Required Skills and Qualifications:

•Customer Service and Negotiation: Proven ability to address customer concerns and negotiate payment terms.

•Communication: Excellent verbal and written communication skills.

•Interpersonal Skills: Ability to collaborate effectively with coworkers and interact professionally with customers.

•Problem-Solving: Strong critical thinking and decision-making abilities.

•Professionalism: Exhibit a calm and composed demeanor, even under challenging situations.

•Independence: Capable of working autonomously while managing multiple tasks and deadlines.

Educational and Experience Requirements:

•High school diploma or equivalent.

•Minimum of two years of experience in collections, customer service, or sales.

•Familiarity with bankruptcy or repossession procedures is highly preferred.

Apply on the Robert Half website or via the Robert Half mobile app today if you meet the criteria and would like to be considered. After applying, please call 412-471-5946 and ask to speak with Dan, Aimee or Carrie! When calling, please reference job # 03730 - 0013301588. Thank you!

• High school diploma or equivalent is required.
• Minimum of two years' experience in collections, customer service, or sales.
• Strong negotiation and customer service skills, with the ability to resolve disputes professionally.
• Excellent verbal and written communication abilities.
• Familiarity with bankruptcy or repossession procedures is highly preferred.
• Proficient in using Microsoft Office Suite and debt collection software.
• Ability to work independently while managing multiple tasks and deadlines.
• Strong problem-solving and critical thinking skills to handle complex situations effectively.