Lead Customer Diagnostics Engineer - CFM
- Provide accurate and timely technical assistance to airline customers in the proper operation, maintenance, and troubleshooting of engines.
- Drive fleet stability, minimize significant events through active analysis/review of fielded engine performance with customers, cross-functional engineering, and product line teams.
- Lead and engage team members on complex processes.
- Develop and drive key strategic initiatives to improve the effectiveness and value of Fleet Support diagnostic services.
- Develop, improve, and drive execution of processes using FLIGHT DECK methodologies.
- Identify product failure trends and assist in identifying probable root causes.
- Provide effective training to airline customers to improve their utilization of the self-service diagnostic tools.
- Seeks out advancement of current engine diagnostic capabilities and services to enhance airline customer satisfaction, including developing new and improving existing detection analytics.
- Provide front-line technical response to airline customer inquiries, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations, minimizing excessive maintenance burden to the customer through key airline customer calls.
- Develop and capture technical problem-solving knowledge, communicating with other organizations to enable effective resolution of airline customer problems and inquiries.
- Interpret aircraft and engine manuals and service bulletins.
- Manage communication with external customer and internal organizations at all levels to ensure effective product support and customer satisfaction, and to enhance the GE image.
- Distribute information on airline customer issues so that all members of the customer support team share common understanding and objectives.
- CFM Specific Tasks:
- Key airline customer relationship owner as Diagnostic Engineer for the CFM fleets.
- Develops and maintains analytic in support of the CFM56 product line working with both GE and Safran engineering teams.
- Leads connection with Safran and work joint projects across multiple global site locations
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of relevant work experience).
- Minimum of 3 years experience in the Engineering/Technology & Fleet Management.
- Humble: respectful, receptive, agile, eager to learn
- Transparent: shares critical information, speaks with candor, contributes constructively
- Focused: quick learner, strategically prioritizes work, committed
- Leadership ability: strong communicator, decision-maker, collaborative
- Problem solver: analytical-minded, challenges existing processes, critical thinker
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