Director of Consultancy Services

Company Description

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.

Due to our continued growth, we are hiring for a Digital Marketing Manager of Patient Partnerships at M3 Global Research , an M3 company.

About the Business Unit:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and ISO 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate advanced statistical and attitudinal methodologies that allow clients to deliver world-class offerings and support services to their end-client customers across multiple industry sectors.

As we continue to expand our Consultancy Services offering — an emerging and strategic growth area for the organization — we are seeking a Director of Consultancy Services to lead and scale this function

Job Description

The Director of Consultancy Services is responsible for leading and growing a high-performing team of Project Managers who oversee the execution of both quantitative and qualitative market research projects. This role standardizes and elevates project delivery to optimize client satisfaction, gross profit, operational efficiency, and revenue growth.

This leader will serve as a strategic partner to consulting firms and enterprise clients, ensuring seamless execution while proactively identifying opportunities to strengthen partnerships and expand service offerings. The ideal candidate is consultative, proactive, quick-thinking, commercially minded, and energized by building and leading an evolving area of the business.

Essential Duties and Responsibilities:
Including, but not limited to the following:

Team Leadership & Development

• Directly manage, mentor, and develop a team of Project Managers responsible for end-to-end project oversight across quantitative and qualitative methodologies.
• Ensure Project Managers are equipped to manage complex, multi-method research studies with excellence.
• Build scalable processes and documentation that support consistent delivery standards.
• Monitor team capacity, workload distribution, and hiring needs to ensure sustainable growth.
• Partner with Talent Acquisition to attract, onboard, and retain top industry talent.
• Create a culture of accountability, collaboration, client-centricity, and continuous improvement.

Client & Consulting Firm Partnership

• Serve as a senior consultative partner to key consulting firm clients and enterprise accounts.
• Participate in strategic client meetings, business reviews, and solution design conversations.
• Translate client objectives into operationally sound execution strategies.
• Anticipate risks and proactively implement mitigation strategies.
• Support the sales process by advising on feasibility, methodology considerations, pricing strategy, and operational implications.
• Identify opportunities to expand service offerings and strengthen long-term partnerships.

Operational Excellence

• Standardize project delivery processes across both qualitative and quantitative research.
• Ensure adherence to timelines, profitability targets, and client satisfaction KPIs.
• Oversee compliance with ISO standards, GDPR, adverse event reporting, and all applicable regulatory requirements.
• Partner with Engineering and cross-functional leaders to enhance project management systems and drive efficiencies.
• Maintain oversight of panel best practices, sampling quality, and data integrity.
• Ensure smooth handovers and appropriate holiday/coverage planning.

Strategic Growth & Emerging Area Leadership

• Lead the development and scaling of the Consultancy Services function as a strategic growth area.
• Contribute to defining service offerings, positioning, and operational frameworks.
• Drive innovation in methodologies, workflows, and service models.
• Assist in the integration of future acquisitions to ensure best practices are maintained.

Qualifications

Education and Training Required:

• Bachelor’s degree or equivalency

Minimum Experience:

• Minimum of 8 years of experience in market research project management or operations
• Minimum of 3 years managing a staff of 3+ employees
• Experience in overseeing both quantitative and qualitative research projects
• Experience working directly with consulting firms or enterprise-level clients strongly preferred

Knowledge, Skill, Ability:

• Extensive experience in quantitative and qualitative project management role in the medical/healthcare market research field.
• Thorough understanding of both qualitative and quantitative domestic and international market research projects
• Ability to lead a team made up of both junior and senior team members.
• Self-motivated and able to (re)prioritize tasks throughout the workday
• Exceptional time management, organizational skills, attention to detail and ability to multitask
• Well-developed analytical and creative problem-solving skills.
• The ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
• Exceptional written and verbal communication skills.
• Strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.

Additional Information

Benefits:

A career opportunity with M3USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization

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