Assistant Store Manager

Assistant Store Manager

We are seeking a highly motivated and experienced Assistant Store Manager to help lead the daily operations of our retail locations in the Lancaster, York, Lebanon and Harrisburg areas. The ideal candidate will bring a passion for delivering exceptional customer service, a strong track record of achieving sales goals, and outstanding leadership abilities. This role is responsible for partnering with our Store manager to ensure all aspects of store performanceincluding staffing, training and development, sales growth, account retention, and operational excellence are met.

Benefits include:

• 3 Weeks Paid Time Off
• Monthly Profit-Sharing Bonus
• Medical, Dental and Vision Insurance
• Employee Discounts
• Loyalty Rewards
• Bilingual candidates may qualify for additional pay based on role requirements and proficiency.

Our Core Values:

• "We Serve Others" We are passionate about what we do, why we do it, and who we do it for. We are committed to improving the lives of all employees, customers, and business partners, helping them achieve their personal and professional goals. We create meaningful experiences for our employees and customers.
• "We Do What It Takes" Continuous improvement is our mindset, and we believe that creativity and innovation is everyone's responsibility. We find ways to say "Yes" by offering "win-win" options that benefit all employees, customers and business partners.
• "We Own It" We are responsible for our actions, and we own our results both positive and negative. We provide open and honest feedback and learn from our experiences, always looking to improve our current situation.

Responsibilities:

• Assist customers in selecting products that align with their needs and budget.
• Build and maintain positive relationships with all customers by greeting and engaging every customer in person, over the phone, or through the CRM system.
• Manage rental agreements, purchase contracts, and special orders.
• Provide post-sale support, including coordinating deliveries and conducting follow-ups.
• Complete assigned sales tasks in accordance with best practices and management guidance.
• Proactively communicate with customers via phone, text, or in person to generate leads and drive sales.
• Consistently meet or exceed daily, weekly, and monthly sales targets, contributing to overall revenue growth.
• Process payments, maintain up-to-date customer records, and ensure inventory accuracy consistent with Company policy
• Communicate with vendors, process claims, and manage product returns efficiently.
• Manage, update, and maintain the store's showroom appearance ensuring product placement, pricing, cleanliness, and related tasks are completed on time.
• Assist with truck and van inspections, as well as deliveries, as needed.
• Perform various administrative functions for customer sales & service activities.
• Review daily assignments with the Store Manager or immediate supervisor.
• Perform other duties as assigned.

Leadership Duties:

• Should have at least one year of prior management experience supervising a team of 13 employees.
• Plan, delegate, and monitor Sales tasks, assist with daily task lists, and use reports to identify accounts requiring follow-up.
• Provide leadership by assigning and monitoring tasks, offering feedback, and training new team members in Sales best practices to ensure consistency and alignment.
• Oversee store operations in the absence of the Store Manager, communicate concerns as needed, and support the effective execution of Sales practices.
• Present performance results and improvement opportunities in weekly leadership meetings and collaborate with the District Manager on expired account strategies.
• Highly organized with proven ability to manage time, delegate tasks, and prioritize effectively in a fast-paced environment.
• Results-driven, self-motivated, and receptive to coaching and feedback.

Requirements:

• High School Diploma or GED required.
• One (1) year of experience in retail or a customer-focused role involving sales, service, or related duties preferred.
• Completion of New Hire Orientation and all required internal training.
• Strong written and verbal communication skills in English are preferred to support clear and professional interaction with customers, team members, and documentation requirements.
• Organizational skills are essential for managing tasks efficiently, maintaining accurate records, and supporting a well-structured work environment.
• Results-driven, self-motivated, and receptive to coaching and feedback.
• Ability to understand, follow, and explain sales processes effectively.
• Basic computer proficiency in processing transactions and managing customer accounts.
• Basic proficiency in English, both verbal and written, is required to perform essential job duties such as reading work instructions, communicating with team members and customers, and completing documentation accurately.
• Ability to safely lift, move, and carry up to 25 pounds independently, and to handle heavier items with team assistance or by using appropriate safety equipment such as appliance carts, furniture dollies, forklift straps, or furniture sliders.
• While Blue Ocean Brands does not conduct pre-employment or routine drug testing, we reserve the right to require drug or alcohol testing at any time, including but not limited to situations involving reasonable suspicion, workplace accidents, or as required by law.

Hours:

A maximum of 40 hours per week is required, following a standard 5-day workweek, with any overtime subject to District Manager approval. Operating hours are Monday-Friday (10 AM - 7 PM) and Saturday (required) 10 AM - 6 PM, with stores closed on Sundays. Individual schedules may vary based on business needs, and adherence to assigned schedules is expected. Any scheduling concerns must be communicated to the manager at least 30 days in advance for consideration.