Senior Director, of Sales & Marketing Medical Service & Repair

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus:

Job Description

The Senior Director of Sales & Marketing, Service & Repair owns the regional topline and commercial performance for the Service & Repair business, with full lifecycle revenue accountability across attachment, renewal, and upgrade cycles. This role leads the regional Service Sales organization and Product Managers to execute global Service strategies, drive profitable coverage expansion, and ensure competitive performance against ISO/third-party alternatives. In addition to direct selling accountability, this role is also critical to driving execution through hybrid sellers from Capital Product Business Units.

Job Duties

Primary Scope

• Regional Service & Repair commercial execution
• Lifecycle revenue ownership (attach, renewal, upgrade)
• Localized deployment of global strategies, pricing, and portfolio
• ISO/third-party competitive defense and market feedback
• Sales enablement and performance management
• Collaboration with Service Operations & Repair organizations
• Regional marketing execution (not brand creation)
• Field insights, VOC, CSAT, and tender intelligence to Global

Job Qualifications

Required:

Required Experience:

• Bachelor’s degree required; MBA or advanced degree preferred.
• Minimum of 10 years commercial experience in healthcare, medical device, or complex B2B environments; minimum 5 years of progressive Marketing or Sales experience.
• Minimum of 5 years of people management experience at a Director level.
• Proven success leading sales teams with revenue accountability and recurring revenue models (attach, renewal, upgrade).
• Demonstrated proficiency pacing to budget, developing mitigation plans, and managing topline performance.
• Experience deploying commercialization strategies across multiple customer stakeholders (clinical, procurement, finance, biomed).
• Experience operating within a global-to-regional operating model with influence but not full decision rights.
• Demonstrated experience in people leadership, talent development, and performance management.

Required Knowledge:

• Service & Repair commercial dynamics and lifecycle economics
• OEM vs ISO competitive dynamics and tender behaviors
• Regional healthcare procurement, contracting, and GPO/IDN structures
• Pricing guardrails, discounting discipline, and price realization levers
• Regional adaptations for global offerings, messaging, and enablement
• CSAT/VOC/NPS frameworks and field application

Required Skills:

• Commercial execution with strong field orientation Lifecycle selling (attach renewal
• upgrade)
• Influencing without authority across global and regional stakeholders
• Sales coaching, pipeline management, and territory planning
• Competitive selling and objection handling (OEM vs ISO)
• Collaboration and teamwork in a complex matrix
• Communication & storytelling for diverse stakeholders
• Data-driven decision making and performance management

Required Attributes:

• Customer-centric and commercially grounded
• Enterprise-minded with appreciation for global strategy
• Hands-on operator comfortable in field environments
• Resilient under pressure with ability to navigate ambiguity
• Low-ego collaborator who builds trust and alignment
• Future-oriented; sees Service as a strategic platform, not aftermarket

Preferred:

• Experience defending OEM share against ISO/third-party competitors or disruptive aftermarket models.
• Strong cross-functional experience with Service Operations, Repair, Field Service, or equivalent technical aftersales functions.
• Knowledge of customer lifetime value, churn, and renewal economics.
• Knowledge of installed base & fleet management concepts.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus and 401(k)* with company match

• Comprehensive medical, dental, vision coverage effective on start date

• 24/7 Employee Assistance Program

• Free live and on-demand Wellbeing Programs

• Generous Paid Vacation and Sick Time

• Paid Parental Leave and Adoption Assistance*

• 12 Paid Holidays

• On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

• Work-life integrated culture that supports an employee centric mindset

• Offers onsite, hybrid and field work environments

• Paid volunteering and charitable donation/match programs

• Employee Resource Groups

• Dedicated Training Resources and Learning & Development Programs

• Paid Educational Assistance

• 
  US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefits and incentives:

The anticipated base pay range for this full-time position in this location is $162,565.00 - $243,847.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements).

Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications.

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected]. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Marketing