Analyst field operations

We build and operate fiber networks and provide transformative multi-Gigabit internet access to homes and businesses in small and medium-sized communities across the Southeast and Midwest U.S.

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About the Role:
This position is perfect for an individual with lots of energy and desire to learn in a very challenging, fast-paced work environment. Candidates must possess strong organizational skills, the ability to multitask, and excellent written and verbal communication skills. In addition, they should possess high analytical and project management skills. It is essential for candidates to be capable of making decisions to ensure the smooth flow of work. Candidates will be using Microsoft Office products and should possess intermediate level skill with Excel and Word. Other Windstream tools include: CX ONE, Tableau, OFSC, GIS mapping software, CSA Viewer, Field Map, GComm, UQual, EPM, Job Trac, Winbuy, and other internal Windstream systems.

What You'll Do:

• Support Field Operations management team.
• Tracking and Reporting on various projects such as lateral builds, Work in Progress for areas assigned, escalations, fiber deployments and other initiatives.
• Answer customer inquiries via call center
• Submit locate tickets via state 811 website, investigate customer accounts, and other Field Operations support activities as assigned.

Do You Have:

• The ability to provide accurate, timely, and concise updates both verbally and written.
• The ability to be organized and be able to maintain several data lists at a time updating them daily.
• The ability to remain focused and multi-task in fast-paced environment, performing required duties within specified timelines.
• The Analyst will be required to analyze data and provide recommendations on appropriate courses of action.
• The Analyst must maintain a professional demeanor when communicating in all forms including, but not limited to: E-mails, Phone calls, and Video Conferences
• Must be detail-oriented and self-motivated.
• Knowledge of, and strong aptitude in outside plant construction is required.
• Excellent communication and interpersonal skills are essential, as the position will be required to communicate daily with multiple levels of authority within, and outside of the organization.
• valid driver license required; position may require flexible shift work and overtime with approximately 30% travel.

Even Better:

• OSP Engineering Knowledge is a plus.
• Familiarity with multiple Microsoft Office Applications.
• Previous Experience with Windstream systems and applications.

Minimum Requirements:

• College degree and 1-3 years professional level experience; or 5+ years professional level related experience; or an equivalent combination of education and professional level related experience required.
• Valid driver license required; position may require flexible shift work and overtime with approximately 30% travel.

Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%

Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier

Wage Scale:

Min: $43,500
Mid: $53,800

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Our Benefits:

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or email [email protected] as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.