Service Support and Dispatch Associate - 32684
Job Title: Service Support and Dispatch Associate-Hybrid role Location: Indianola, PA Zip Code: 15051 Keyword's: #Indianolajobs; #DispatchAssociatejobs; Start Date: Immediate We provide a competitive pay and benefits package. This position is offering a pay range of $24/hr. however, Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. Key Tasks:
- Provides call support for all customer inquiries including by not limited to parts orders including pricing and shipping details, part numbers, requests for technical resource dispatching and credit/billing troubleshooting to support the Radiology devices.
- Manages parts order process and dispatch console for Field Service teams
- Supports Client Field Teams with facilitating resolution of system data and supporting Install Dismantle Report updates
- Utilize SAP and CRM systems to professionally document customer/field calls and their resolution; which can be received via phone, CRM, email and web
- Assists in supporting other assigned projects/tasks requiring data input, document research and analysis and/or metric tracking, cross functional teamwork
- Ability to assist training and onboarding; assist with training documentation and training delivery as needed
- Associate degree in business or technical discipline with 6 months of overall experience OR High School Diploma/GED and 2 years of overall experience working in a call center environment and/or customer relations/facing or remote service support role
- Proficiency in Microsoft Office product suite; specifically, Outlook and Excel is required as well as familiarity working within Microsoft Teams
- Working knowledge of CRM systems (e.g., Salesforce, ServiceMax, SAP) is preferred
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