Customer Advocate

Why Join Us?

Are you passionate about providing exceptional customer service and helping others find solutions? We're looking for a dedicated Customer Advocate to join our team and be the frontline support for our customers, partners, and vendors. In this role, you'll play a vital part in ensuring a seamless and positive experience by addressing concerns, resolving issues, and offering solutions. If you thrive in a fast-paced environment and enjoy problem-solving, we'd love to hear from you!

About the Role

As a Customer Advocate, you will serve as a key point of contact for customers, ensuring that their needs are met efficiently and professionally. Your ability to understand customer concerns, ask the right questions, and provide timely resolutions will be crucial in maintaining our high standards of service. You'll also collaborate with internal teams to ensure smooth communication and issue resolution.

Responsibilities:

Monitor and triage incoming customer support requests via phone and email, including inquiries about remote support, on-site service, parts, and general product questions.

Analyze customer issues and provide solutions using documented procedures, available tools, and personal expertise.

Address customer concerns in real time, resolving issues whenever possible and ensuring customers are satisfied before closing a ticket.

Document all actions taken within the CRM database to ensure accurate tracking and communication.

Escalate complex issues following department procedures, ensuring a smooth handoff and timely resolution.

Work closely with internal teams to gather necessary information and ensure quick response times.

What We're Looking For:

Excellent interpersonal skills with the ability to build strong relationships with customers, partners, and internal teams.

Strong verbal and written communication skills with a commitment to delivering world-class customer service.

A proactive and resourceful mindset with the ability to multitask and prioritize effectively.

High level of integrity and professionalism in all interactions.

Strong attention to detail and organizational skills.

Ability to remain flexible and adapt to changing priorities.

Preferred Qualifications:

Associate's degree or equivalent in a technology or business-related field (0-2 years of relevant experience).

In lieu of a degree, a high school diploma or GED with at least 1 year of relevant experience.

Experience working with CRM tools (Salesforce experience is a plus).

Background in hardware, software, or robotics is a plus.

Why You'll Love Working With Us:

A supportive and collaborative team environment.

Opportunities for professional growth and development.

The chance to make a real impact on customer satisfaction and business success.

We are committed to creating an inclusive and diverse workplace. All qualified applicants will be considered for employment regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, or disability status.

If you're ready to make a difference and be part of an amazing team, apply today!
Employment Type: Full-Time
Salary: $ 85,000.00 Per Year