Service Operations Specialist

Job Description

Job Description

Are you a highly organized individual who thrives in a fast-paced, multifaceted environment? Do you have a knack for ensuring schedules run seamlessly and customers are always satisfied? We’re hiring a Service Operations Specialist to join our team, blending technical scheduling, customer service, and light administrative duties into one dynamic role. If you’re a proactive problem-solver with exceptional attention to detail, we encourage you to apply today!

Key Responsibilities:

• Serve as the central contact for service technicians, dispatching calls and optimizing their schedules to ensure efficiency.
• Coordinate and schedule service appointments to improve productivity and deliver outstanding customer experiences.
• Facilitate effective communication with technicians, keeping them updated and answering questions proactively.
• Address customer inquiries via phone, providing prompt and professional assistance.
• Take on customer service representative (CSR) duties in the event of coverage needs.
• Review, audit, and process service invoices to confirm accurate entry of costs, services performed, and pricing.
• Identify discrepancies and communicate effectively with appropriate departments to resolve issues.
• Provide general office and team support as required, stepping in to assist with cross-functional tasks or projects.
• Contribute to a positive office environment by eagerly supporting team members’ success.

Qualifications We’re Seeking:

• Strong organizational, multi-tasking, and time management skills.
• Background in the HVAC, heating, cooling, or electrical industry is a plus (but not a deal-breaker).
• Passion for high-quality customer service and advanced communication skills in both verbal and written forms.
• Tech-savviness, with proficiency in Microsoft Office and an openness to learning new software and tools.
• Flexibility to adapt to a fast-paced and evolving work environment.
• A "team player" attitude with a proactive approach to problem-solving and assisting colleagues.

Bring your attention to detail, resourceful mindset, and drive for operational excellence to a role that keeps our team connected and our customers satisfied.

Apply now and take the next step in building your career as a Service Operations Specialist with us!