Client Services Coordinator

SAFREST Resources is seeking an enthusiastic and results-oriented Client Services Coordinator for a high-growth opportunity with a leading provider of community-based home care services. If you’re looking for an exciting opportunity with rapid advancement potential, this may be the company for you.

The  Client Services Coordinator  (Allentown, PA) will drive growth by delivering exceptional customer service to clients and caregivers. Duties will include sourcing and staffing caregivers, developing client and caregiver relationships, and managing schedules.

Responsibilities:

• Drive business growth through staffing caregivers to provide quality home care
• Manage coordination of care for clients
• Deliver exceptional and compassionate customer service and problem resolutions
• Source and recruit caregivers as needed to meet client service requests
• Communicate effectively with clients, caregivers, referral sources and managed care organizations
• Be a team player with all departments
• Prepare reports as requested

Qualifications:

• Goal-oriented with a positive, upbeat attitude
• Associate degree or equivalent work experience preferred
• Prior experience in customer service, sales, recruiting, and/or management preferred
• Prior experience within the home health care industry preferred
• Excellent verbal and written communication skills
• Able to prioritize daily tasks and handle multiple responsibilities
• Sense of urgency and adaptability to changing priorities
• Demonstrated record of goal achievement and responsibility
• Able to build and maintain strong relationships with caregivers, clients, managed care organizations, and referral sources
• Strong computer skills; HHAeXchange experience preferred
• Enjoy working in a multi-cultural environment

Benefits:

• Competitive pay with incentive bonuses
• Advancement opportunities
• Medical, dental, prescription, vision insurance
• Paid time off
• 401(k)
• Tuition reimbursement