Multi-Line Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Paid time off

Multiline Representative Customer Care & Relationship Specialist
Dorrit Emerich State Farm
6 N Main Street
Coopersburg, PA 18036

Build Relationships. Support Customers. Make a Difference.

Dorrit Emerich State Farm is seeking a customer-focused Multiline Representative who enjoys helping people, building lasting relationships, and providing exceptional service. This role is ideal for someone who takes pride in creating positive customer experiences, solving problems, and serving as a trusted resource for clients.

You will work closely with both new and existing customers, assisting with policy questions, account updates, billing concerns, and coverage reviews. While the position includes identifying opportunities to better protect customers through additional products and services, the primary focus is delivering outstanding service and helping customers feel supported every step of the way.

What You'll Do

Build strong relationships with customers through personalized service and proactive communication

Assist customers with policy changes, billing questions, coverage reviews, and account maintenance

Respond to customer inquiries promptly and professionally

Conduct policy reviews to ensure customers understand their coverage and identify potential protection gaps

Educate customers on available insurance products and services that may better meet their needs

Support customer retention efforts through exceptional service and relationship management

Resolve customer concerns with empathy, professionalism, and attention to detail

Maintain accurate customer records and documentation

Collaborate with team members to provide a seamless customer experience

Licensing Requirements

Active Pennsylvania Property & Casualty license required prior to Day 1 start

If not currently licensed, candidates must obtain their Property & Casualty license before starting

Full licensing support, study resources, and onboarding assistance are provided

What We're Looking For

Passion for helping people and delivering exceptional customer service

Strong communication and relationship-building skills

Professional, friendly, and empathetic demeanor

Strong organizational skills and attention to detail

Ability to identify customer needs and provide thoughtful recommendations

Comfortable working in a collaborative, team-oriented environment

Prior insurance, customer service, account management, or relationship management experience preferred

Pivot service conversations into in-book sales opportunities when appropriate.

Compensation & Growth Opportunity

Competitive base salary

Supportive and collaborative team culture

Ongoing training and professional development

Long-term career growth opportunities

Meaningful work helping customers protect what matters most

Equal Opportunity Employer

Dorrit Emerich State Farm is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws, including ADEA and EEOC guidelines. We are committed to providing equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.