Investigation Intake Coordinator

Description & Requirements

At Maximus, we're proud to be celebrating our 50th year in business, with strong financial performance - including $1.4B in revenue this quarter and 15% growth in our Federal services group. We've also been recognized as a Washington Post Top Workplace and a VETS Indexes 5 Star Employer in 2024..

Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Department of Defense (DoD).

This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.

Why Join Maximus?

Becoming part of Maximus means joining a team that offers:

• Comprehensive benefits, including medical/dental/vision, paid time off, and more

• Opportunities for career advancement and professional development

• A collaborative, respectful work environment with supportive leadership and mentorship

This position would be full-time and onsite in Boyers, PA and Active Secret clearance is strongly preferred. If you do not already have one, you must be eligible and willing to go through the clearance process.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures. - Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.

Job-Specific Essential Duties and Responsibilities:

-Screen and schedule cases in accordance with Federal Investigation Standards

-Follows up with agencies and collects missing information required to screen and schedule cases

-Reports to the Department head or Team Lead

-Examine case materials and ensure data is complete, accurate, and scheduled in accordance with contract requirements and Federal Background Investigation Standards.

-Supporting application ingestion, examination, and contacting appropriate agencies to acquire missing data and ensure it meets case coverage requirements.

Job-Specific Minimum Requirements:

-Performs work under direct supervision.

-Handles basic issues and problems, and refers more complex issues to higher-level staff.

-Possesses a beginning to working knowledge of the subject matter.

-High School with 1 year of experience.

- Active Secret clearance is strongly preferred. If you do not already have one, you must be eligible and willing to go through the clearance process.

-Ability to go on-site to location within Boyers, PA

Job-Specific Preferred Skills & Experience:

-Ability to work as part of a team.

-Problem/situation analysis.

-Detail oriented.

-Ability to meet deadlines.

-Attentiveness.

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Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.

EEO Statement


Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency


For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.