Manager - Debit Product Management

General information

Ref # 22254

Remote? No

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

In office role with hybrid schedule. Ally work locations Charlotte NC or Fort Washington PA. At this time, Ally will not sponsor a new applicant for employment authorization for this position.

This role will be responsible for building and managing a best-in-class debit card product experience to deliver on strategic business goals. Specific focus is on maturing newly defined processes, successfully managing change in a dynamic work environment, and constantly analyzing how to make the customer experience better. Improvements to be measured across multiple dimensions (cost, efficiency, customer experience, and risk exposure). The candidate should have the ability to successfully work with vendors and external partners is a critical component of success. A successful candidate will understand the debit card and/or deposits business, have strong financial acumen, and the ability to synthesize information and data to form opinions that will help shape the business. The candidate should have a deep understanding of debit card product specifics, deposit operations, general analytics, and customer experience. Also necessary is a strong understanding and working knowledge of key risk management practices, risk framework, legal and compliance appropriate for transactional deposit products.

The Work Itself

• Responsible for developing innovative solutions using data, observations, and concepts to improve customer experience and deliver value
• Ability to lead cross functional teams to deliver on key product updates, including both digital and process driven updates.
• Ensure business, technology, marketing, and analytics partners have a clear understanding of product value (economics) and business objectives
• Responsible for improving customer satisfaction and shaping end-to-end customer experience for debit card ordering and usage
• Identify and align necessary resources to define, scope, prioritize and execute work
• Responsible for reviewing monthly business performance, assessing trends, opportunities, and developing forward looking outlook (expenses, account quality, and customer growth)
• Work closely with vendors to manage performance, SLA's, contract dynamics, and overall relationship

The Skills You Bring

Minimum Qualifications:

• 7+ years of experience
• High school Diploma or GED equivalent

Preferred Qualifications:

• 5+ years of deposits or debit experience with direct exposure to product management, P&L management, or debit card operations
• Strong partnership focus; prior success with indirect leadership of all levels - up, down, and peer partners. Proven ability to work well with banking operations and information technology teams
• Customer-centric focus putting a priority on creating a premium customer experience
• Strategic thinking; able to link disparate concepts/ideas to develop a coherent approach solving for business performance and unlocking value
• Ability to work at a very detailed level, as well as synthesize and present key action items / insights
• Excellent presentation and written communication skills, proficient in MS office tools including Word, Excel, and PowerPoint
• Bachelor's degree preferred

#LI-Hybrid

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging: 90000

Experienced: 120000

Expert: 150000

Incentive Compensation: This position is eligible to participate in our annual incentive plan