HVAC Service Manager

Our team is looking for a candidate to fill a Service Manager role at Home Climates. We offer top wages and benefits to our employees with support and a clear path to achieve your maximum potential. If you are interested in becoming a part of our business family, start by following the link below and completing the instruction as directed. We promise you a prompt response and honest feedback. Check us out, visit our website, Career’s Page, and reach out to us. *We are an Equal Opportunity Employer; all inquiries are kept confidential. To apply for: Service Manager@ Home Climates Click Below Position Purpose (Summary) The function of this position is to:

• Monitor and implement Home Climates‘ processes and procedures.
• Provide Technical support for the people in the field and act as a conduit when need to source additional information and resources to solve technical issues.
• Provide weekly evaluations and reviews of the production and support staff that provides feedback the individual/Home Climates performances towards reaching their respective goals and KPIs.
• Provide individual Coaching as required to train individuals on best ways to use Home Climates‘ resources and selling systems to meet the customer’s needs.

* Run weekly training meetings to cover:

• Sales practices
• KPI reviews
• Performance acknowledgements and awards
• New products
• Objection handling
• Sales contests
• Safety Concerns
• Products issues
• Manufacturer’s Training
• Act as a mentor to encourage individual growth.
• Motivate and encourage staff throughout Home Climates.
• Correct/modify/create/eliminate processes and procedures that fail to add value to Home Climates‘ services or business results.

Service Manager Responsibilities/Duties/Functions/Tasks

• Customer service orientation, both internal and external.
• Understand and properly use the pricing system in making recommendations.
• Determine customer satisfaction with follow ups on all installation/services sold.
• Must have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site.
• Become knowledgeable of various municipalities' plan requirements, permit requirements and submittal processes.
• Continuously improve knowledge of construction in general, and how Home Climates operates to benefit the customer.
• Communicate with Field Installation Supervisor throughout each project to assure proper, prompt completion of the job.
• Establish goals, KPIs, and objectives for.
• The business
• Self
• Service technicians/ Plumbers
• CSRs

along with a plan of action to attain or exceed set goals.

• Measure and report on the goals, KPIs, and objectives
• Hire and termination staff for the roles supervised.
• Provide corrective action, feedback, accountability, and make termination decisions for individuals that do not meeting the goals and expectations of the Company.
• Provide weekly Status updates to the owner.
• Regularly review and monitor progress against goals and seek assistance as needed.
• Communicate effectively with associates, superiors, vendors, and customers.
• Ask and obtain customer’s referral and web recommendations.
• Possess superior interpersonal skills.
• Should be able to read and interpret blueprints and technical drawings and specification.
• Must be able to accurately list/order materials and supplies.
• Must be able to work under time and budgetary constraints and pressures.
• Efficiently manage his/her time and schedules.
• Be computer literate to the extent necessary to fulfill this function. Should also be very familiar with the use of smart phones, text messaging, and email.
• Must be capable of understanding client needs, and favorably influence their decision.
• Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.
• Clean, neat, professional appearance.
• Work and drive safely and be able to recognize and avoid dangerous situations.
• Adaptable to changing work schedules as the business dictates.
• Participate in the on-call rotation for emergency, after hours, weekend and holiday service requests.
• Other duties as assigned

Check us out, visit our website, Career’s Page, and reach out to us. *We are an Equal Opportunity Employer; all inquiries are kept confidential. To apply for: Service Manager@ Home Climates Click Below