Commercial Insurance Customer Service Representative - Remote | WFH

Customer Service Representative - Insurance
Pittsburgh, PA (Hybrid: In-Person & Remote)
Salary: $40,000 - $50,000 + Unlimited Commission Potential
Schedule: Monday - Friday

Are you an organized and customer-focused professional with strong communication and problem-solving skills? We're looking for a Customer Service Representative to join our dynamic and growing team in our newly renovated Pittsburgh office. This role is perfect for someone who thrives in a fast-paced environment and is passionate about providing excellent service to clients.

About Us

We are a rapidly growing insurance provider specializing in both commercial and personal lines. With access to over 25 insurance carriers, we offer tailored coverage options at the most competitive rates. Our continued growth has created the need for dedicated Insurance Agents / Client Service Representatives to support our expanding client base.

If you're a highly driven, goal-oriented professional who enjoys problem-solving and delivering top-notch customer service, we'd love to hear from you!

What You'll Do

Answer incoming calls from existing and potential clients, assess their needs, and provide tailored solutions
Assist the sales team by rating new policies through agency carrier portals as needed
Cross-sell additional insurance products to existing clients
Process policy changes, such as adding vehicles or drivers, and handle endorsements
Manage renewals for our existing book of business each month
Maintain accurate and detailed client records in our agency management system
Support other administrative and customer service tasks as assigned

What We're Looking For

Active Pennsylvania Property & Casualty License (Required)
At least one year of commercial insurance experience (Preferred)
Strong multitasking and organizational skills in a fast-paced environment
Excellent verbal and written communication skills
College degree preferred; high school diploma required

Perks & Benefits

Competitive base salary + uncapped commission potential
Dental, Vision, and Health Insurance
Paid Time Off (PTO)
Flexible work-from-home options available

Additional Details

Communication methods: Email, Phone, Chat
COVID-19 Precautions: Our office is professionally cleaned nightly with hospital-grade disinfectants, and we conduct weekly deep cleaning as a team.

If you're ready to join a fast-moving, high-energy team where your contributions will make a difference, apply today!
Employment Type: Full-Time
Salary: $ 40,000.00 50,000.00 Per Year