Customer Service Support Mail Operations
Pennsylvania Lumbermens Mutual Insurance Company
Position: Service Center Support Department: Service Center
Status : NON -EXEMPT
Reports To : Customer Service Manager
Position Summary: The purpose of this position is to work in the mailroom – sending and receiving and provide additional support to the organization.
Essential Functions and Responsibilities:
Ø Open & Scan mail for all departments
Ø Route mail within various systems (ie. Claims System & Image Right)
Ø Prepare outgoing mail each day
Ø Handle FedEx or UPS requests
Ø Run MVR’s
Ø Complete renewal prep – pull loss runs, APA’s and DNB’s
Ø Train and work with interns on renewal prep and MVR’s
Ø Send out marketing materials as needed
Ø Distribution of Loss Control requests - signs, mailers, LC letters
Ø Handle undeliverable mail
Ø Order office supplies through online vendors
Ø Receptionist duties as necessary
Ø All other duties as assigned
Knowledge and Skills:
Ø Experience in operating standard mail meter (Pitney Bowes)
Ø Experience in using fedex online
Ø Proficiency in Microsoft software required
Ø Comfortable working in paperless environment
Ø Strong oral and written communication
Ø Ability to work in fast paced and priority changing environment
Ø Ability to work through difficult situations with customers
Physical Requirements:
Ø Ability to communicate effectively by telephone
Ø Ability to sit for extended periods of time and to move intermittently throughout the workday
Ø Ability to lift 25 pounds
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