Senior Admin, Operations Services
- Assess and assist with meeting collections, billing, payments, and service delivery targets
- Assist with correspondence and handle telephone requests
- Coordinate and manage water quality complaints with local operations and environmental compliance teams
- Responsible for maintaining reports specific to payments, billing and collection processes, to include monitoring billing, collections and payment related activities (collection processes wherever local state operations is responsible)
- Generate reports, proposals, presentations, and spreadsheets using various software and tools to ensure the region is meeting performance goals.
- Assist with the planning and execution of projects.
- Research and abstract information and supporting data in preparation for meetings, projects, and reports (including data compilation, research, tables and graphs).
- Assist in the development and upkeep of policies and procedures for implementation
- Coordinate complaints (mediation & informal), and submit to governmental agencies
- Prepare and respond to data requests and execute work orders, service orders, error reports
- Knowledge of operations support, customer support practices
- Intermediate level experience with computerized systems, database management, spreadsheet and word-processing programs to process data and create reports.
- Strong knowledge of computer software such as MS Word, Excel and Outlook
- Process and project management skills.
- Good business acumen and judgment.
- Good quantitative and analytical skills; attention to detail.
- Good verbal and written communication skills (e.g., report writing, listening, plan reading and creating, and presentation).
- Strong interpersonal skills (e.g., tact/diplomacy, persuasion, team building, cooperation, leadership, ability to motivate others.
- Associate degree in Management, Business or related field is preferred
- 6+ years of experience with an associate’s degree or 9+ years of experience without a degree in operations services, operations support or customer support in a large organization
- Primarily in the office with occasional work in the field at project sites or project meetings
- Hybrid work schedule 3 days in the office 2 days offsite.
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