Service Performance Operator

Job Description

Job Description

Service Performance Operator

About the Role

We are looking for a highly organized and detail-oriented Service Performance Operator to join our Service Department team. This is a critical behind-the-scenes role that keeps our service operations running smoothly and efficiently. If you thrive in a fast-paced environment, have a sharp eye for detail, and enjoy being the hub that connects people and processes, this opportunity is for you.

Key Responsibilities

• Dispatch repair orders (ROs) to technicians based on skill set, workload, and priority to maximize shop efficiency and throughout
• Serve as the primary communication link between technicians, service advisors, and the parts department to ensure seamless workflow and minimize delays
• Collaborate with the warranty administrator to ensure warranty repair orders are properly documented and processed in accordance with manufacturer guidelines
• Monitor and flag technician time, accurately tracking labor on all repair orders
• Pre-invoice all ROs prior to returning them to service advisors, ensuring accuracy in labor, parts, and pricing before customer delivery
• Identify and communicate any workflow bottlenecks or delays to service management in real time
• Maintain a clean, accurate, and up-to-date digital real-time dispatch sheet throughout the day
• Will be working closely with the Service Manager and Warranty Admin to ensure shop production

What We're Looking For

• Previous experience in an automotive dealership service department strongly preferred
• Familiarity with dealer management systems (DealerTrack, Xtime, or similar)
• Strong understanding of flat-rate pay systems and technician time tracking
• Excellent communication and multitasking skills
• Ability to work efficiently under pressure in a high-volume environment
• Detail-oriented with a focus on accuracy in process and documentation
• A team-first attitude with the ability to build strong working relationships across departments

Why Join Us

• Competitive pay based on experience
• Comprehensive benefits package
• A supportive team environment with room to grow
• Be a key player in a high-performing service operation