Product Manager, Cards Programs, Assistant Vice President

Morgan Stanley is a global financial services leader with three core businesses - Institutional Securities, Asset Management, and Global Wealth Management. Global Wealth Management has approximately 16,000 Financial Advisors and Private Wealth Advisors - one of the world’s largest networks of Financial Advisors. Morgan Stanley has expanded its suite of world-class banking and lending products exclusively for Financial Advisors and their clients. In addition to our comprehensive financial services, which include brokerage, investment advisory, financial and wealth planning, annuities, insurance and retirement, Morgan Stanley has invested in and enhanced its lending, mortgage, trust and cash management capabilities. 

The Morgan Stanley Private Banking Group continues to be a key division executing the Global Wealth Management strategy. There is continued emphasis on growth in the core product offerings. Morgan Stanley plans to make considerable investments in this business in terms of strategic platform, and personnel. The recent integration of E*TRADE’s Banking Products provides an enormous opportunity for growth as it expands our product offerings.

The Role:

We are seeking a highly motivated self-starter to be a Cards Product Manager within the Banking Services team to help manage and grow our card portfolios. The Product Manager will be responsible for managing the credit card, debit card and prepaid card products offered through Morgan Stanley. The Cards Product Manager will have responsibility for the delivery of new product strategies for existing and emerging client segments. The candidate will also have responsibility for the growth of the portfolio, including responsibility for increasing field engagement/awareness and client adoption of the product and its various features and capabilities. In addition, the Cards Product Manager will be responsible for ensuring compliance with all legal and regulatory requirements and will need to effectively identify, manage and mitigate inherent and emerging program risks. The role provides an opportunity to work with internal partners to develop new features and enhancements for our card products while learning many facets of the business. Equally important is partnering with our Card partners (Mastercard, American Express and Greenlight) Operations and Customer Service teams to drive efficiencies, optimize client and FA experience, manage client and field escalations and service level reporting and metrics. The Cards Product Manager is a great opportunity to learn the fundamentals of operating a cards program front to back and to develop management and leadership skills. 

The Responsibilities :

• Develop and support ongoing execution of product roadmaps by working with our internal Digital teams and Agile Squads

• Partner with cross-functional teams including Technology, Operations and other stakeholders to drive product and service enhancements and implement new initiatives.

• Play a key role in growing the adoption of the Morgan Stanley proprietary and partner payment products (debit card, American Express Cards, Greenlight)

• Support client service experience across all client touch points, including assisting/coordinating with relevant stakeholders to respond to and resolve issues as they arise such as those related to underwriting decisions, card applications, point of sale, rewards fulfillment and call center servicing.

• Manage P&L, including revenue improvement and expense management efforts.

• Work closely with Fraud Operations partners to help mitigate issues stemming from fraud and lead associated field/client communication efforts when required.

• Serve as liaison with MSPBNA Bank Issuer partners to manage and report on various product risk stripes on an ongoing basis.

Qualifications:

• Prior experience in Payments or related fields preferred, but not required.

• BA/BS required with 3-5 or more years of experience, ideally in Financial Services

• Excellent communication, coordination, and relationship building skills.

• Detail orientated with strong organizational, analytical and logic skills.

• Experience leading cross functional projects and associated timelines.

• Display entrepreneurial initiative and comfort working in a fast-paced environment.

• Strong desire to propose innovative solutions and drive results.

• Experience delivering informative, well-organized presentations to senior management.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

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Expected base pay rates for the role will be between $85,000 and $140,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).