Associate ResWare Administrator - Remote

See yourself at Radian? We see you here too.

At Radian, we see you. For the person you are and the potential you hold. That’s why we’ve embraced a new way of working that lets our people across the country be themselves, be their best and be their boldest. Because when each of us is truly seen, each of us gives our best – and at Radian, we’ll give you our best right back.

See Yourself as an Associate ResWare Administrator

The Associate ResWare Administrator supports the configuration and administration of the ResWare platform, reporting directly to the Senior Operations Analyst. This role serves as the primary intake point for ResWare-related ServiceNow tickets, responsible for analyzing requests, clarifying business needs, and routing work to the appropriate technical or operational resources. In addition to ticket triage and coordination, the Associate ResWare Administrator performs routine and lower-complexity configuration tasks, such as user access and password resets, document template maintenance, and minor workflow configuration updates. The role requires strong analytical skills, attention to detail, and the ability to translate user requests into actionable system changes while ensuring adherence to operational standards and best practices.

See Your Primary Duties and Responsibilities

• Review, analyze, and triage incoming ResWare-related ServiceNow tickets to understand the underlying business request and determine the appropriate resolution path.

• Route configuration requests to the appropriate team member or resource, ensuring accurate documentation, prioritization, and follow-up.

• Perform routine and lower-complexity ResWare configuration tasks, such as password resets, user access support, document template updates, and minor workflow changes.

• Communicate with internal users to clarify requirements, provide status updates, and confirm completion of requests.

• Maintain accurate records of configuration changes and support activities in accordance with established processes and standards.

• Escalate complex issues, risks, or unclear requirements to the Senior Operations Analyst and support ongoing system administration activities as assigned.

See the Job Specifications

Your Basic Education and Prior Work-Related Experience :

• Degree Requirement: Bachelor's Degree or Equivalent Experience

• Work Experience: 2 or more years of prior work-related experience

Additional Qualifications:

• Valuable attributes include logical, rational, analytical, and objective, with the ability to analyze and synthesize processes and workflows.

• Previous experience in title and escrow software package(s) preferred.

• Title/Escrow business experience is a plus

• Computer-savvy, not afraid of technology, left-brained (logical, rational, analytical, objective), problem-solving, understanding of company processes and products

See Why You Should Work With Us

• Competitive Compensation : anticipated base salary from $ 47,000 to $67,000 based on skills and experience. This position is eligible to participate in an annual incentive program.

• Rest and Relaxation. This role is eligible for 20 days of paid time off annually, which is prorated in the year of hire based on hire date. In addition, based on your hire date, you will be eligible for 9 paid holidays + 2 floating holidays. Parental leave is also offered as an opportunity for all new parents to embrace this exciting change in their lives.

• Our Company Makes an Impact. We’ve been recognized by multiple organizations like Bloomberg’s Gender-Equality Index, HousingWire’s Tech 100, and The Forum of Executive Women’s Champion of Board Diversity. Radian has also pledged to SHRM’s CEO Action for Inclusion & Diversity commitment.

• Comprehensive Health Benefits. Multiple medical plan choices, including HSA and FSA options, dental, vision, and basic life insurance.

• Prepare for your Future. 401(k) with a top of market company match (did we mention the company match is immediately vested?!) and an opportunity to participate in Radian’s Employee Stock Purchase Plan (ESPP).

• Homebuyer Perks. Our Homebuyer Perks program helps employees navigate the home searching, buying, selling, and refinancing processes and provides valuable financial benefits to encourage, enable, and support home ownership.

• Additional Benefits. To learn more about our benefits offerings, visit our Benefits Page.

#LI-NA1

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Radian will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

See More About Radian

Radian Group Inc. (NYSE: RDN) is a trusted, global multi-line specialty insurer that helps businesses navigate risk with confidence. Built on financial strength and disciplined risk management, Radian brings clarity to complex risk decisions through its proprietary view of risk and a global perspective.

Visit radian.com to learn how our collaborative and customer-centric culture transforms risk into a world of opportunity.

Defining Roles for Radian's Future

Understanding the qualities and characteristics that define a Leader and an Employee is important to building our future-fit workforce. Radian's future is only as bright as its people. For that reason, our People Plan includes profiles to support the qualities and characteristics that each Leader as well as each Employee should embody upon hire or via development.

EEO Statement

Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment. All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, gender identity, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.

An applicant’s criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. The material duties include those listed in the “Primary Duties and Responsibilities” section above, as well as the ability to adhere to Company policies, exercise sound judgment, effectively manage stressful situations, work safely and respectfully with others, exhibit trustworthiness, and safeguard confidential information belonging to the Company and its customers. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Opportunity Employer Details

View the "Know Your Rights: Workplace Discrimination is Illegal" poster [Link]. View “Employee Rights under FMLA” [Link]. View “Employee Rights under EPPA" [Link].

Accommodation

Whether you require an accommodation for the job application or interview process, Radian is dedicated to a barrier-free employment process and encourages a diverse workforce. If you have questions about the accommodation process, please e-mail [email protected].

Please note that you may redact or remove age-related information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution on any additional application materials you submit as part of the application. Additional application materials include but are not limited to, resumes, CVs, transcripts, or certifications.