Software Standards & Service Request Process Coordinator - 26-03421

Job Title: Software Standards & Service Request Process Coordinator

Location: Harrisburg, PA (Hybrid)

Duration: Contract

Position Overview

"Navitas Partners, LLC" is seeking a detail-oriented and proactive Software Standards & Service Request Process Coordinator to support IT service delivery and software portfolio management functions. This role plays a critical part in managing the full lifecycle of enterprise software, ensuring compliance, streamlining service requests, and enhancing overall user experience.

Key Responsibilities

• Manage the end-to-end lifecycle of software assets and service requests
• Review business requirements and recommend standard software solutions
• Conduct compliance reviews prior to software procurement activities
• Reconcile software purchases post-procurement for accuracy and traceability
• Track, manage, and provision software licenses
• Maintain and update software portfolio within service catalog and asset management tools
• Coordinate with cross-functional teams to ensure smooth request fulfillment and handoffs
• Support software review and approval processes at multiple organizational levels
• Document current and future-state business processes and capabilities
• Identify opportunities to improve workflows, efficiency, and user satisfaction
• Engage with stakeholders across business and IT teams

Required Skills & Qualifications

• Strong verbal and written communication skills
• Excellent critical thinking and organizational abilities
• Ability to work independently and collaboratively in team environments
• Experience with IT service delivery and/or process management (1+ year)
• Experience in software/service portfolio management (2+ years)
• Background in business analysis, metrics, and reporting (3+ years)
• Strong cross-functional collaboration experience (3+ years)
• Excellent interpersonal and stakeholder engagement skills
• Proficiency in Microsoft Office 365 tools (Outlook, Excel, SharePoint, Teams, Acrobat)

Preferred Qualifications

• Experience with performance management (2+ years)
• Strong understanding of process design and change management
• Ability to think strategically and take a holistic approach to problem-solving
• Experience engaging diverse stakeholders effectively
• Adaptable mindset with eagerness to learn and grow

For more details reach at [email protected]

About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.