Site Reliability Engineer

Job Title: Senior Site Reliability Engineer
Job Category: Infrastructure/Cloud
Job Type: Permanent Full Time
Location: Pittsburgh, Pennsylvania, United States

Position Description

This role will require someone onsite at our client office in Cleveland, OH, Pittsburgh, PA, or Dallas, TX.

Systemone is looking for a Site Reliability Engineer who will work within the Production support and Performance Management practice to drive excellence and innovation to support operational delivery priorities. SRA works closely with the support team and ensures critical internal and external application services maintain reliability and uptime appropriate to client's needs while keeping an ever watchful eye on identifying the improvement opportunities and operational gaps. This role includes SOP documentation, identifying opportunities for automation, working with offshore teams, understanding complex systems and technologies, understanding AIOps etc.

Your future duties and responsibilities

• Monitoring distribution systems and notifying them of any potential issues.
• Assisting with troubleshooting on call.
• Managing and tracking incidents such as outages.
• Facilitating analysis meetings to discuss incidents. Lead
• Identify the automation opportunities for automation specialists to review and execute.
• Watching over in scope and related systems to ensure reliability for customers.
• Ensuring process follow ups and coordination until the event completion.
• Extensive applications support experience with troubleshooting issues including analyzing log files.
• Should be able to participate in critical issue calls and contribute expertise to resolve the issues.
• Very strong in technical concepts, Analytical and Problem-solving skills, with ability to confidently interact with other client-side teams.
• Research and replicate the user experience to validate the solutions.
• Resolve issues that other junior team members are unable to solve. Lead
• Provide technical solutions to problems encountered in the team. Lead
• Provide innovative ideas and solutions to complex as well as rather simple looking problems. Lead
• Should be flexible to extended and weekend hours during critical timelines to provide periodical oversights.
• Should be able to work in business hour overlapping shifts for critical meetings and activities.

Required qualifications to be successful in this role

• Overall 5+ years of IT experience
• 2 to 3 years of business analytics and technical lead experience
• Solid understanding of production support activities with client facing experience
• Knowledge of system management and support analytic tools
• Self initiative, details oriented, capable of bringing new ideas to the table.
• Demonstrated ability to propose the most efficient and cost effective solutions.
• Ability to work with multi geological teams and collect the inputs for analysis.
• Good understanding of AI Ops and NLP.
• Ability to provide thought leadership for process improvements and documenting the knowledge.
• An inherent ability to solve problems and provide solutions.
• Excellent oral and written communication skills to interact and communicate with the client leaderships and technical SMEs.
• Excellent knowledge of database (PL/SQL, Oracle, DB2)
• Experience developing and consuming SOAP and REST web services for an operational/production environment.
• Excellent Knowledge of Tomcat, Apache, WAS, and IIS
• Extensive experience of Linux systems.
• Good knowledge of Windows and Linux server configurations.
• Researches and evaluates alternative technical solutions.
• Demonstrated ability to propose the most efficient and cost effective solutions.
• Understanding on Agile Methodology
• Experience on monitoring tools like Dynatrace, DT Managed, GlassBox, ITCAMS, TrueSight, OEM

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.