Electronic Records Clerk
- Provide back-office support for Bank departments to serve their customers' needs accurately and promptly.
- Handle phone inquiries in a timely, courteous, and professional manner.
- Track department activity including requests and responses using Microsoft Word and Excel.
- Retrieve customer records via main frame, Nautilus, or other bank system.
- Oversee the Quality Assurance of record retrieval requests.
- Maintain awareness of operational procedures and policies and utilize this knowledge in the day-to-day operations of the department.
- Assist in billing and invoice processing of third-party vendors.
- Primary contact between the off-site vendor and departments for record storage. Oversee the process and billing of each individual cost center monthly for destruction and records retrieval, both incoming and outgoing.
- Assist in ongoing imaging projects as directed. Qualifications:
- High School Diploma/GED required.
- Experience using document imaging software such as Nautilus, OnBase, DocuWare, or other is a plus.
- Ability to provide quality customer service.
- Must have working knowledge in Microsoft Word and Excel.
- Must be an able to multi-task and be a positive acceptor of on-going change.
- Attention to detail; ability to accurately input and retrieve account documents.
- Must be able to work independently, able to focus on multiple research requests for several hours each day with minimal supervision.
Address 1
Liberty Commons BuildingAddress 2
2700 Liberty AvenueEmployment Status
Full-timeFLSA
Non-ExemptSchedule Information
M - F 8am - 4:15pmBenefits Information
Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.
For more information, please visit
EEO Statement
Dollar Bank is an Equal Opportunity Employer.Minority/Female/Veteran/Disabled
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