One-Call Resident Assistant

Job Description

Job Description

eliminating racism
empowering women
YWCA

YWCA is looking for an on-call Resident Assistant, who is an internal part of our team.

What your day looks like:

• Responsible for on-call nighttime, weekend and holiday supervision of residence facilities. On-call availability Monday-Friday 7pm-7am and Saturday and Sunday 7am-7pm. This schedule will alternate weeks with another Resident Assistant. Must be on-site for one hour each shift with the remainder of the shift on call.
• In-person response to residence hall within 20 minutes of initial call from resident
• Complete monthly resident room checks to ensure safety and procedure compliance.
• Respond promptly to the needs of the residents in a professional and compassionate manner
• Be compassionate and empowering while holding residents accountable. Maintain clear professional boundaries and consistent implementation of program expectations.
• Proactively work to maintain a safe, clean and comfortable living environment for the residents
• Perform light housekeeping duties during shift to maintain residence overall appearance
• Use standard procedures to report maintenance and supply needs to the team immediately to ensure a functional environment
• The ability to discern between health/safety emergencies and day to day challenges in crisis situations.
• Coordinate with team to ensure coverage of the residence hall
• Complete nightly check in at the residence hall within the hours of 9pm-12am; addressing issues that may arise during nightly check-in, required to stay on-site for a minimum of one hour
• Ensure all safety exits are clear, and doors are properly closed
• Greet new residents upon arrival to discuss instructions and updates. Address any questions or concerns that may arise
• Ensure assigned tasks are completed by residents; addresses issues as needed
• Accurately report lockouts, emergencies, and any incident that may arise to the Director of Operations and Kepler Hall Residence
• Responsible for monitoring the incoming mail for the organization and residents utilizing personal mailboxes
• Participate in weekly team meetings and regular trainings as assigned
• Complete other duties as assigned by supervisor or leadership team
• Coordinate YWCA equipment distribution to the Resident Assistant after shift is complete
• Complete required documentation as assigned by supervisor
• Perform other duties as assigned

Who are you:

• A minimum of high school diploma or GED required.
• Compassion and patience while working with people in crisis situations
• Excellent communication and listening skills
• Reliable transportation
• Maintain program and resident confidentiality
• Demonstrate knowledge of the program, mission and adhere to YWCA Lancaster’s policies and procedures.
• Attend mandatory Staff Development Days.
• Flexibility with shift coverage
• Bilingual a plus

Who we are:

YWCA Lancaster is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. Everything we do is based on the belief that all women and families have the right to be safe and choose the direction of their lives. Since 1889 , we have served children and adults in the community through a variety of programs. Current offerings include the Racial Equity Institute, Dorothy Height Book Club and Lunch & Learns on current topics; Kepler Hall residence, home to fifty women, men and children; YWonderful Kids providing child enrichment for ages six weeks to five years and before/after school care in a number of settings; Sexual Assault Prevention and Counseling Center with a 24 hour hotline and no-cost professional counseling for survivors of sexual assault and their loved ones. Our programs address the fact that far too many individuals experience violence, and lack economic security, and these issues disproportionately impact women and people of color. If we want to empower all women, we must also tackle racism. When all women and families can reach their full potential, our communities thrive.

We are always looking for talented individuals to join our team. As a progressive company with strong core values, we offer a professional working environment and a competitive benefits package as well as the opportunity for personal and professional growth.

Equal Opportunity Employer

YWCA is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.