Equipment Program Manager-HQ

The Operational Excellence (OpX) Equipment Program Manager, is a critical role in Refreshment Services that contributes to our customer satisfaction, operational efficiency and growth goals. This role enables and supports positive client experiences by focusing on strong vendor management skills, industry and operational knowledge, and equipment performance monitoring. This position will interact with all levels of the field organization and support center-led strategies across the North American Refreshments business. The Equipment Program Manager, will report to the OpX Director of Service Excellence and is supported by one Procurement Specialist.

Hybrid role

Job Responsibilities

Program Management

• Lead and own the Refreshments coffee, vending, market equipment and fixture programs, ensuring appropriate equipment/fixture selection, reliable procurement and delivery processes, effective management of inventory and speedy issues resolution.
• Identify opportunities, find root causes, develop solutions and execute plans related to equipment management in the field (e.g., profitability, inventory, refurbishing process).
• Provide analytical support for projects related to equipment and process efficiencies and improvements, as well as new business opportunities and proposals.
• Identify equipment incentive and/or cost savings opportunities, partner with field leadership, field marketing, suppliers and/or Aramark Supply Chain to implement.
• Develop timely and concise field communications related to equipment inventory, issues, operating guidelines, cost opportunities and other changes requiring operational awareness or action.
• Develop and maintain expert business knowledge of the applications, processes, and data management requirements supporting equipment inventory and placement.

Supplier Management

• Work with Supply Chain on any business requirements needed with equipment supplier contract changes, pricing, warranty/indemnities and procurement terms for equipment suppliers.
• Partner closely with Supply Chain and supplier partners to resolve issues, identify efficiencies and optimize profitability.
• Work with Director of Equipment Innovation to support new equipment vendor and procurement setup, equipment testing, field deployment, parts and service training support, if required.

Procurement

• Lead the Equipment Procurement Team, which is responsible for centralized equipment purchasing and day-to-day vendor management for the line of business.
• Oversee 1 Procurement Specialist responsible for:
  • Equipment purchasing activities, such as CER prioritization, PO processing, price accuracy, etc.
  • Daily equipment vendor management, such as prioritize orders, lead times, quality, cost control, etc.
  • Managing invoice aging, discrepancies, and resolution.

Operational Support

• Manage and resolve equipment order escalations and delivery issues
• Support Micromarket program through fixture purchasing, delivery monitoring, and supplier management.
• Support filter program through inventory stocking and monitoring, issue resolution and supplier management.
• Represent Service Manager equipment challenges to suppliers when they arise and manage to resolution.
• Arrange for training of Service Manager by vendor to improve Service Manager and Tech expertise and address any specific equipment challenges.
• Manage equipment model transitions, changes and recalls between supplier and Operations.

• Provide RFP Support for NA/Key Team to address questions regarding equipment specifications.
• Assist in specifying correct equipment standard to meet client needs and help Sales Team combat equipment options that is not part of Aramark equipment offering
• Manage purchasing logistics to meet client expectations.

Qualifications

Qualifications:

• Bachelor's Degree in business, supply chain, operations management, economics, engineering or related experience.
• 5+ yrs. experience in a supply chain function, vendor management, or operations role
• Solid verbal and written communication skills; ability to articulate complex issues in a concise and logical manner.
• Proven success in evaluating complex, multi-factor problems and data sets, identifying solution(s) and providing recommendation(s) to stakeholders.
• Strong analytical skills with the ability to develop business cases and financial models.
• Ability to understand financial analysis and implications related to contracts and suppliers.
• Intermediate MS Excel with Microsoft Office skills strongly preferred.
• Effective collaborator across a broad cross-functional team and advocate for the goals of the organization.
• Passion and commitment to customer service.
• Ability to adapt and support a dynamic work environment.
• Refreshments industry experience is preferred.
• Ability to travel up 10-15% for on-site support.

• Able to independently manage multiple responsibilities and priorities; and deliver against strict deadlines.
• Position is based at Aramark’s headquarters in Philadelphia, PA, to allow for routine OpX Team and stakeholder collaboration.

Education