Field Service Technician

Job Description

Job Description

Job Summary

Ritz-Craft is seeking a dependable and customer-focused Field Service Technician to join our team. In this role, you will be responsible for assisting homeowners, contractors, and service partners with the installation, repair, maintenance, and warranty-related service needs of our modular homes after construction. The ideal candidate is mechanically inclined, detail-oriented, and committed to providing exceptional customer service while representing the Ritz-Craft brand in the field.

Primary Responsibilities

• Provide professional service and support to customers during field visits and dispatched service calls.
• Perform on-site installation, repair, maintenance, inspection, and testing of home systems and components.
• Diagnose technical issues, identify root causes, and implement effective solutions in a timely manner.
• Complete and submit accurate service reports, documentation, and required records.
• Document repair processes, findings, and corrective actions.
• Follow all company service procedures, safety policies, and operational protocols.
• Maintain effective communication with customers, contractors, and internal team members.
• Understand customer concerns and provide appropriate recommendations and explanations.
• Build and maintain positive customer relationships through professional, courteous service.
• Safely operate company vehicles and equipment while traveling to customer locations.
• Ensure all assigned work is completed efficiently and to Ritz-Craft quality standards.

Company Overview

Ritz-Craft is the largest family-owned off-site modular home manufacturer in the United States. While we are a large organization, our focus remains on craftsmanship, quality, and attention to detail. Our homes are built in environmentally controlled facilities using enhanced framing and fastening methods designed to withstand transportation and provide superior structural integrity. We take pride in delivering high-quality homes and exceptional customer experiences.

Qualifications & Requirements

• Minimum of one (1) year of related field service, construction, maintenance, or repair experience preferred .
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple service assignments.
• Strong work ethic and commitment to quality workmanship.
• Ability to work flexible schedules and adapt to changing priorities.
• Positive attitude and professional demeanor.
• High standards of integrity, accountability, and professionalism.
• Valid driver's license and acceptable driving record.
• Must be able to pass pre-employment and ongoing drug screening requirements.

Physical Requirements

• Ability to regularly stand, walk, bend, kneel, squat, climb, and reach for extended periods.
• Ability to work both indoors and outdoors in varied weather conditions.
• Ability to lift, carry, push, and pull up to 50 pounds on a regular basis and occasionally more with assistance.
• Ability to climb ladders and work at elevated heights when necessary.
• Ability to use hand tools, power tools, and diagnostic equipment safely and effectively.
• Sufficient manual dexterity to perform repairs and detailed service work.
• Ability to travel frequently to customer locations and spend extended periods driving.
• Ability to visually inspect work areas, identify defects, and read technical documents and measurements.
• Ability to work in confined spaces, crawlspaces, attics, and under-home areas as required.

Benefits

In addition to steady work, competitive compensation, and opportunities for career growth, Ritz-Craft offers a comprehensive benefits package designed to support employees and their families, including:

• Affordable Health Insurance
• Dental and Vision Insurance
• 401(k) Plan with Company Match (up to 4%)
• Life Insurance
• Employee Incentive Programs
• Career Development and Advancement Opportunities

Join a company that values quality craftsmanship, customer satisfaction, and long-term employee success. At Ritz-Craft, you'll have the opportunity to build a rewarding career with an industry leader committed to excellence.