VP - Operations

Vice President of Operations
Geriatric Care | Multi-Location Leadership | Greater Philadelphia

Are you a strategic operations leader who knows how to scale teams, drive performance, and build a culture of accountability—without losing the heart behind the mission? Are you someone who thrives in a business transformation environment? Are you some one who is nimble enough to operate in a "start up" kind of environment and yet possess skills to deftly manage a mid size company's operations?

We are seeking a Vice President of Operations to oversee operations spanning Client Care Services (incl all Client Services Directors/Senior Clients Services Managers and their teams) and Wellness across our multi-location Senior home care organization serving Greater Philadelphia. This executive role will be responsible for operational excellence, service consistency, growth alignment, leadership development, and performance management across territories. About Us
We are a multi-franchise home care organization serving four counties across Greater Philadelphia, supported by 500+ caregivers and 50+ office team members. Our culture is built on putting Clients First , developing strong leaders, and delivering reliable, compassionate care at scale. Position Overview
The VP of Operations will serve as the operational backbone of the organization, ensuring every territory operates efficiently, profitably, and in alignment with company standards. This role reports directly to ownership and will directly oversee Client Care Management and Wellness across locations. You will translate vision into execution. Key Responsibilities
The following is a brief description of the overall responsibility, but this is not ALL of the operational responsibilities. At any point company, reserve to augment or modify operational responsibilities.

Operational Leadership

• Lead and manage Client Care Scheduling management, Wellness and their teams across territories in collaboration with Office Directors; ensure seamless management of operations including but not limited to 24/7, 365 days consistent and continuous client services with near zero lag in customer service response time
• Establish and enforce performance metrics (KPIs) related to service delivery, consistency, retention, and profitability
• Ensure operational consistency across all locations
• Develop scalable systems and processes for growth

Team Development

• Coach and mentor Leaders and their team
• Build accountability structures and performance review systems
• Identify leadership gaps and develop succession plans
• Foster a culture of ownership, urgency, and collaboration

Client & Service Excellence

• Ensure high client satisfaction and retention
• Monitor service standards and regulatory compliance
• Oversee quality assurance initiatives

Financial & Performance Oversight

• Monitor territory P&L performance
• Align staffing models with revenue goals
• Identify operational inefficiencies and implement solutions
• Drive margin improvement initiatives

Strategic Growth

• Partner with ownership on growth and expansion strategy
• Support integration of new territories or acquisitions
• Improve operational readiness for scaling
• Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families.
• Perform duties as deemed appropriate by the CEO.

Ideal Candidate Profile
We are looking for a leader who is:

• Operationally sharp and data-driven
• Experienced in managing multi-location teams
• Comfortable holding senior leaders accountable
• Experienced in service-based or healthcare environments
• Strong in both systems thinking and people leadership
• Decisive, organized, and execution-focused
• Emotionally intelligent and culture-conscious
• Committed to developing long term goals and patient enough to see them through

Qualifications

• 15+ years of senior operations leadership experience
• Multi-location management experience required
• Healthcare, home care, or service-industry background strongly preferred
• Proven experience managing directors or senior managers
• Strong financial literacy (P&L oversight required)
• Bachelor’s degree required; MBA preferred
• Must be flexible to respond to “evolving client situations” in a 24X7 framework (incl On Call executive level support)
• Ability to lawfully work in the U.S.

What Success Looks Like in Year One

• Improved performance consistency/continuity across territories
• Increased client retention and reduced “controllable losses”
• Improved HV conversion ratio
• Stronger leadership bench among Client Services Directors and Senior Managers
• Clear KPI dashboards and accountability systems
• Measurable operational improvements and overall growth in billable hours
• Continued momentum

Compensation & Benefits

• Competitive executive-level base salary
• Performance-based bonus structure(quarterly KPI driven+ potential annual profit sharing based on mile stone driven benchmarks)
• Health benefits
• PTO
• Mileage/travel reimbursement
• Growth opportunity within a scaling organization

Location
Greater Philadelphia region- Office will be based out of Jenkintown, PA
Travel required across territories

• If You’re Ready to Lead at Scale
  This is an opportunity to shape the operational future of a growing organization while building strong leaders beneath you.
  Apply confidentially today.

ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.