Front Desk Supervisor | Philadelphia Marriott Old City
What Youll Do:
You will be at the center of the hotels universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader youll be responsible for ensuring effective collaboration and teamwork among front desk addition youll get a glimpse of the business side of the front office: staffing scheduling and expense management are all also vital pieces of your development and growth as a leader.
Here are a few other tasks youll be responsible for on a daily basis:
Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism
- Providing training and guidance for front desk staff on hotel standard operating procedures anddepartmental standards.
- Stepping in to complete daily hotel front desk tasks.
- Assisting Guest Services Manager with monitoring performance and attendance.
- Balancing daily paperwork: Cash drawer deposits reconciling credit cards and submitting batches.
Where Youve Been:
Were looking for someone with a High School diploma (or equivalent) and one to three years of related experience. No wallflowers wantedyou must be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems. A passion for customer service is an absolute must.
When Youre Here:
Sometimes youll be behind a deskbut also be prepared to move around because more than half of the time you will be standing/sitting carrying/lifting up to 50 pounds walking bending/twisting climbing stairs and more. You also must be able to accommodate varying schedules including nights weekends and holidays. But wait theres a great upside: in exchange for your flexibility we offer excellent pay hotel discounts F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
Required Experience:
Manager
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