Automotive Service Advisor, Writer (Lancaster)
AUTOMOTIVE SERVICE ADVISOR / WRITER
Competitive Pay Plan + Great Benefits!
Only Experienced Should Apply!
5-Day Work Week with Rotating Saturdays
A large dealership in Lancaster County, Pennsylvania needs to hire a Service Advisor / Writer . Are you ready to join the team that brings the power of YES? Dont wait - apply today!We value our employees and invest in their success.
We offer:
- Competitive pay plan
- Excellent Insurance program with vision and dental
- Stellar dealership reputation
- Paid vacation
- 401(k) retirement plan
- Advancement within the company
- More details available at interview
Responsibilities Service Advisor:
- Schedule appointments with customers
- Meet and greet customers
- Work with the customer and technician to identify the required maintenance using service history data
- Advise customers on necessary/suggested services, notify customer of any current special promotions and upsell additional services
- Compute cost of replacement parts and labor to restore vehicle to condition specified by customer
- Estimate cost of mechanical, electric, or other repairs
- Enter itemized estimate on service order and explain estimate to customer to gain their understanding of all services provided
- Determine progress of repair/service orders and inform customer accordingly
- Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule
- Review results of customer satisfaction surveys with service manager
- Establish positive relationships with customers
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