Senior Product Manager, Member Engagement

About Medical Guardian:

Medical Guardian is a fast-growing digital health and safety company on a mission to help people live a life without limits. With 13 consecutive years on the Inc. 5000 list of Fastest Growing Companies, we’re redefining what it means to age confidently and independently. 

We support over 625,000 members nationwide with life-saving emergency response systems and remote patient monitoring solutions. Trusted by families, healthcare providers, and care managers, our work is powered by a culture of innovation, compassion, and purpose. 

Role Overview:

We’re seeking a Senior Product Manager, Member Engagement to lead the long-term vision, strategy, and execution of engagement across our digital health platform. This senior leader will own the roadmap for how we communicate with and empower members, leveraging automation, AI, behavioral science, and emerging technologies to drive measurable outcomes. In this role, you’ll act as the strategic owner and thought leader for engagement, defining the approach that influences adoption, retention, and clinical outcomes. You’ll partner with executives, product peers, and cross-functional leaders to set priorities, optimize member journeys, and ensure engagement is a central pillar of our business.

Key Responsibilities:

• Strategic Leadership & Roadmap

• Define and own the enterprise engagement strategy and roadmap, aligning with corporate objectives.
• Identify opportunities through market research, trend analysis, and competitive intelligence.
• Prioritize initiatives and investments that deliver long-term member and business value.

• Campaign & Experience Innovation
• Lead the design and optimization of multi-channel, behaviorally informed engagement campaigns.
• Drive adoption of personalization, predictive engagement, and AI-driven communications.
• Ensure all campaigns are measurable, scalable, and aligned to desired member outcomes.

• Platform Ownership & Ecosystem Alignment
• Oversee strategic management of the engagement platform, ensuring it scales with company growth.
• Orchestrate engagement across channels (SMS, email, in-app, voice, etc.) for a seamless member experience.
• Partner with CX, marketing, and clinical teams to deliver consistent and impactful messaging.

• Data, Insights & Business Impact
• Define and track KPIs around engagement, retention, behavior change, and ROI.
• Translate insights into action, refining strategy and communications for maximum impact.
• Present results and recommendations to executive stakeholders with clarity and influence.

• Leadership & Influence
• Serve as the engagement champion across the organization, embedding best practices into product and business processes.
• Mentor junior product managers and cross-functional partners, raising the bar for engagement excellence.
• Represent Medical Guardian externally as a thought leader in digital health engagement.

Qualifications:

• 7+ years of product management experience, with expertise in engagement, growth, or user experience.
• Demonstrated success owning product engagement strategies with measurable outcomes.
• Deep understanding of behavioral science, digital communications, and engagement design.
• Strong analytical and data-driven decision-making skills, with experience in A/B testing and advanced metrics.
• Proven ability to influence senior stakeholders and communicate effectively with executives.
• Hands-on experience with engagement or marketing automation platforms (e.g., Salesforce Marketing Cloud, Braze, Iterable).
• Experience in Agile or hybrid product development environments.
• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
• Must have the ability to work from our Center City, Philadelphia office on Tuesdays and Wednesdays.

What You Bring:

• A track record of transforming engagement at scale within digital health or consumer platforms.
• The ability to think strategically while remaining hands-on in execution.
• Strong leadership presence, with the ability to inspire and align teams around engagement goals.
• A passion for creating meaningful member experiences that drive both outcomes and satisfaction.
• A relentless focus on measurable impact and continuous improvement

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick Time Off & Holidays)
• Company Paid Short Term Disability and Life Insurance
• Retirement Plan (401k) with Company Match