Service Administrator

Germain Jaguar Land Rover North Hills Service Administrator Wexford, PA At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time. As a Service Administrator, you will be responsible for coordinating and processing warranty claims in compliance with company policies and manufacturer requirements. Responsibilities: * Process all warranty claims in a timely manner, as the repair orders are closed * Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution * Book the appropriate technicians for the hours earned on the operations performed * Informing the technician and department management of adjustments as they occur * Manage manufacturers company policies and procedures * Stay up-to-date on warranty procedures and changes to manufacturer guidelines Requirements: * Prior experience as a Warranty Administrator in the automotive industry * Knowledge of warranty processes and procedures * Attention to detail and strong organizational skills * Excellent communication and interpersonal abilities * Proficiency in software applications for processing warranty claims Germain Offers: * Comprehensive Coverage & Health, Dental and Vision Insurance * 401(k) Savings Plan with Employer Match * Paid Vacation/Company Holidays * Competitive Wage Plans * Ongoing Professional Development and Internal Promotions * Company Outings and Activities * Employee Discounts Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed. For immediate consideration, visit us at GermainCareers.com. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.